| Position Summary Under general supervision of the Student Services Professional IV, the Student Services Professional II performs moderately complex professional student service work. Assignments typically require the application of both knowledge and judgment in using the principles, techniques, standards, guides and professional skills characteristic of a particular student service program or activity. This generally requires: planning; both interviewing and counseling techniques; judgment to recommend solutions to problems and changes in program procedures; and/or acting as spokesperson within the area of expertise.
This role requires use of sound independent judgment while dealing with moderately complex student service problems. It demands the utilization of effective interpersonal skills with both individuals and groups, to be flexible and versatile, to use tact and sensitivity and to apply effective analytical skills in assisting with the preparation of documentation, mandatory reporting and program assessment.
The purpose of this work is to assist students in making successful progress toward their degree objectives; to provide learning experiences which supplement those in the classroom; and to assist and encourage students to utilize effectively the knowledge, skills and abilities learned during their university careers.
University Housing Services (UHS) is a non-general fund, self-support program with approximately 2,100 on-campus beds housing a mix of first-year through graduate school students with 7 residence halls and 1 dining center; 45 full- time employees, 56 paraprofessional staff, approximately 150 student staff. UHS includes a First-Year Experience Program and Residential Theme Floors and a full Summer Conference Program.
The Residence Hall Coordinator (RHC) is responsible for the development of a positive community atmosphere in the living environment conducive to student development and academic success.
The RHC is responsible for implementing and carrying out the University Housing Services conduct within assigned community. The RHC will work with the Sr. Associate Director for Residential Education on higher level conduct issues.
The RHC will generally serve as the first responder regarding safety, crisis, and emergency situations in the residential community. The incumbent will oversee the daily building administration, procedures, and operation of their hall. In addition, this position will serve in a variety of capacities working on projects, committees, and tasks.
The RHC has responsibility for direction and leadership of 1-2 residence halls including providing lead work direction to 6-14 Resident Advisors, 8-15 Desk Attendants, 1-4 graduate students, and 20-50 Student Safety Ambassadors/Student Delivery Staff. The incumbent is also responsible for advising Hall Council and performing academic advising. This is a 12-month live-in position renewable each year based on performance, departmental need and available funding.
Department Information Offering various and diverse living and learning experiences, the University Housing Services Office is an integral part of the educational mission of Sacramento State. As such, the office strives to create a welcoming and stimulating environment that prompts students to participate in co-curricular activities which promote life and leadership skills, social responsibility, and academic success. For more information, please visit: https://www.csus.edu/student-life/housing/ | 
