Loan Operations Manager

We are seeking a talented and strategic leader to join our team as a Loan Operations Manager in Fresno, CA. 

The ideal candidate will be organized and self-managing in their effort to balance the support needs of both internal and external customers. Key responsibilities include oversight of the loan servicing staff to ensure the production of loan documents, manage/oversee the recording of loans in the loan accounting system, post-closing review of loans, on-going servicing and maintenance of accounts, and record retention. The selected candidate can look forward to participating in various department initiatives and special projects geared toward improving the quality, efficiency, and overall performance of loan servicing and reporting. We encourage you to apply if you are interested and/or qualified in leading in a work environment that is heavy in procedural processes and compliance driven.

STATUS: Exempt, regular full-time

Job Summary and Scope of Responsibility:  Direct and manage the staff and activities of the Loan Operations department. Implement and manage performance standards and operational controls to ensure work quality and client service objectives are met in compliance with established policies and procedures.

Essential Duties & Responsibilities:  With or without reasonable accommodation must be able to perform all essential job functions as described below.

• Direct and provide leadership to the Loan Operations team to maintain workflow objectives, ensure data integrity, record retention and the overall success of the team members and department.
• Collaborate with Credit Administration, Compliance, Collections, and other areas as needed, to manage the accounting for and servicing of loans to ensure:
• Adherence to loan policy and regulatory compliance matters;
• Accurate documentation of loans for collateral perfection and to otherwise protect the bank’s interests;
• Appropriate data entry and maintenance to accurately reflect the contract terms of loan documentation;
• Quality customer service, to both internal and external customers;
• Accurate data capture for various reporting requirements (e.g. HMDA, loan concentrations, Call Report, etc.;
• Research and resolve escalated or complex service, posting or processing issues.
• Review various reports, certifications and daily work for accuracy and appropriate approvals. Research outstanding items on general ledger reconciliation reports provided by the Accounting Department to ensure timely and accurate resolution. 
• Manage the daily activity for participation loans, problem assets, credit insurance, escrow, and other specialized loan servicing aspects to ensure accurate reporting and accounting of activity.
• Establish, document and ensure compliance with processes, procedures and controls to meet regulatory and bank requirements. Ensure cross-training on critical functions. Evaluate new compliance and policy requirements that relate to loan servicing responsibilities. Ensure department procedures and processes are updated and appropriate training is conducted.
• Participate in testing and implementation of program modifications to deploy new products, regulatory updates, and software releases and/or enhancements while minimizing disruption to production environment. Review core system updates to determine if they should be implemented, or rejected. Initiate common file changes to core system.
• Manage assigned vendor relationships and ensure service commitments and product performance expectations are met.
• Manage the preparation of information schedules and reports for audits and examinations. Coordinate responses to audit and exam requests.