The American Association of Nurse Practitioners® (AANP) is seeking a professional and highly motivated member care representative to provide comprehensive and exceptional customer service to the association’s members and prospective members via telephone, email and face-to-face communication. This position will be based in AANP’s headquarters, located in the South MoPac Expressway and Southwest Parkway area of Austin, Texas, and will report to the Director of Membership.
Serve as primary staff member to answer inbound membership-related phone calls, respond to all basic and routine requests and route inquiries to the appropriate staff member or department when higher level expertise or assistance is required.
Provide timely, helpful and accurate customer service, including email, telephone, written and face-to-face communications.
Process customer payment and refund transactions.
Assist members with log in issues and website navigation.
Maintain the Customer Contact Log of each phone call and email correspondence, using Aptify.
Assist with the preparation and packing of membership materials for conferences.
Perform all duties with a high level of accuracy, timeliness and professionalism.
Assist with other organizational activities and projects, as needed.
Identify opportunities for continuous improvement or to enhance the member experience and implement process changes.
Qualifications for this position include:
High school graduation, or equivalency, plus two years of administrative experience are required.
Computer proficiency involving a variety of software products, including Microsoft Office, especially Outlook and application systems data entry.
Proficient in basic office skills.
Excellent phone skills.
Excellent interpersonal, problem solving and organizational skills.
Excellent verbal and written communication skills and the ability to work with others in a fast-paced environment.
Ability to perform tasks with a high level of accuracy and detail.
Ability to handle multiple tasks, prioritize and meet deadlines.
Ability to learn the use of new applications.
Ability to perform all communication in a courteous and professional manner.
Ability to travel and staff AANP’s annual national conferences.
AANP offers attractive compensation; health, dental and vision insurance; employer 401(K) match; generous paid time off; an on-site gym; free coffee bars and snacks; and a great work environment.
About American Association of Nurse Practitioners
About the American Association of Nurse PractitionersAANP is the largest and only full-service professional membership organization in the United States for nurse practitioners (NPs) of all specialties, with more than 118,000 individual members. AANP is unique among NP organizations by its number of members, well-established education department and network of relationships with state?level groups. With a network of more than 200 NP Organization members, including other national, state and local NP organizations, it provides a unique reach to NPs in a wide range of communities and settings. As The Voice of the Nurse Practitioner®, AANP represents the interests of more than 290,000 NPs around the country, advocating for the active role of NPs as providers of high-quality, cost-effective, comprehensive, patient-centered health care.The mission of AANP is to empower all NPs to advance quality health care through practice, education, advocacy, research and leadership. AANP offers excellent benefits and a great work environment.