Performs confidential and other administrative support services to the President/CEO and Staff Members related to the general business operation of the cooperative.
Essential Job Functions:
Keeps lines of communication open between CEO’s office and Staff
Communicate on behalf of CEO, upon his direction
Answer incoming phone calls for CEO and take messages
Maintain accurate corporate records, documents, and reports, including Executive files
Open, review and organize CEO’s mail
Obtain signatures on documents that require authorization
Manage the CEO’s day-to-day calendar, including making appointments
Register and coordinate travel arrangements for the CEO and Board of Directors (Provide agenda, registrations, tickets, expense sheet, etc.)
Process expense accounts for Board of Directors
Treat confidential information with appropriate discretion
Refer member issues to the appropriate department. Follow to resolution. FYI the CEO, if necessary
Complete specific tasks requested by the Board of Directors with the CEO’s approval
Organize Board of Director/CEO and staff monthly meetings, including scheduling, gathering items for discussion, preparing and assembling board packages (Boardvantage) for meeting use. Obtain catering when necessary.
Register staff for conferences and meetings while providing travel information (Provide agenda, registrations, tickets, expense sheets, etc.)
Archive Board packages, agreements, documentation in Laserfiche.
Attend Executive Meetings at the request of the CEO and capture minutes. Distribute to attendees once completed.
Research and process damage claims, notate accounts and scan documentation to member accounts.
Review research information provided by staff for PUC complaints. Prepare responses to PUC Customer Protection Investigator and member for CEO signature.
Assist in preparing and ordering annual service awards.
Coordinate and handle registration at all employee meetings
Pick-up Tri-County mail and distribute to appropriate departments and delivery daily outgoing mail to the post office.
Complete miscellaneous requests from Staff and employees.
Works well and promotes positive relationships with all personnel, members, and general public.
Performs all other duties as requested to fulfill the objectives of the cooperative.
Adheres to the cooperative’s core values and strategic initiatives.
High school degree or equivalent required
At least five years of progressively responsible experience in administrative services or office management is required.
Pursues training and development opportunities to continuously build knowledge and skills and share expertise with others.
Experience working with a board of directors is helpful.
Must be well organized, personable, and able to exercise discretion and use sound judgment in dealing with people and confidential information.
Proficient with Microsoft Office, personal computers and other standard office equipment.
Excellent verbal and written communication skills are required.
The ability to work with a variety of different people and without supervision is also required.
A valid Driver's License
Attend meetings, workshops or seminars when requested to do so.
Abide by the Cooperative’s Safety and Operating Procedures and adhere to board approved policies.
Clear understanding that all information obtained or in regard to the Cooperative, or learned at the Cooperative, is confidential. Privacy and confidentiality is of utmost importance to our members, our employees, and the Cooperative’s integrity
Must demonstrate exceptional interpersonal skills by portraying a professional image and positive image of the cooperative in all contacts with the public.
Sets an example of leadership to employees regarding positive public relations and personal work habits.
Must be able to maintain confidentiality of sensitive information and interact with others to accomplish tasks without arousing hostility.
(Scale: Rarely = Less than 5%, Occasionally = 5% - 25%, Frequently = More than 25%)
Heavy lifting or moving of materials: Rarely, Up 10 pounds