Sutter Health Department of Protective Services is recruiting for several Protective Services Managerroles at service areas located across Northern California. We are undergoing an exciting realignment to a system-wide shared services model, where our operations leaders are responsible for integrated security programs spanning a large network of acute-care hospitals, ambulatory care clinics, surgery centers, and business locations.
Do you have an extensive security management, law enforcement, or an operations management background? Do you consider yourself to be organized and results oriented? Do you enjoy wearing many hats and take pleasure knowing people can rely on you? If yes, let us tell you a little more about this role…
The Protective Services Manager is a member of the Protective Services leadership team responsible for managing day-to-day security operations for an assigned geographic area, including hospital, clinics, and other locations as assigned. This is a security management position for someone who is resourceful, comfortable with ambiguity and change, has the ability to multitask, desires to build strong relationships with stakeholders, and a self-starter.
The Protective Services Manager will support the mission of Protective Services by ensuring effective integration of enterprise security standards relating to staffing, training, technology and processes at assigned locations. Managers may also lead or assist in the development of security programs, complex projects, and initiatives that support a region or the enterprise. If you join the Protective Services team, you’ll be part of an incredibly hard working and fun team of 800+ security professionals working together to deliver comprehensive and industry leading physical security services to safeguard the people, property, assets and brand of Sutter Health. Sutter Health offers competitive compensation and benefits including defined pension and retirement options. Our team promotes a positive work environment where your contributions to the organization are valued.
In this position, you will:
Reporting to a Protective Services Regional Manager or Director, has security leadership and management responsibility for assigned Sutter Health Hospital(s) and other sites or activities as may be assigned. The role includes incorporating enterprise, operating unit, and regional guidance and direction into affiliate security programs and initiatives that result in a coherent system approach, while ensuring that implementation strategies are tailored and integrated consistent with affiliate culture. The position encompasses all facets of protective services activities within the assigned area, to include activities at the primary hospital, designated foundation sites, and other locations as may be designated. The position provides leadership, direction and supervision to subordinate shift leaders and frontline teams.
The Manager will ensure effective synchronization of Staffing, Technology (CCTV, access control, alarms/detection, programming, software, et al), and Processes (incident reporting, analysis, measurement, budgeting, repair & maintenance, investigations, event reconstruction, training, crime prevention, et al), to safeguard Sutter Health's people, property, assets,and interests.
Key responsibilities include identifying risks, establishing sound/effective risk-mitigating approaches, implementing monitoring and control measures, ensuring regulatory compliance, and working to continuously improve capabilities and effectiveness relative to critical measures of success. Program measures of success include operating below industry benchmarks for crime, loss, and resource allocation; and operating above departmental targets for employee perceptions of safety and employee experience of work. Specific competencies include planning, reporting, analyzing, measuring, investigating, training, policy development, root cause analysis, process improvement, problem-solving, communication, collaboration, leadership, and building a high-performing team that delivers consistent and repeatable results.
Effectiveness will rely on communication, collaboration, and the ability to navigate and support colleagues in a matrixed organization. The Manager will be specifically accountable to build strong relationships with hospital administration and key stakeholders in other functional areas (to include but not limited to Human Resource, Privacy/Information Security, TechnologyServices, Safety, Risk, Facilities & Property Services, General Counsel, Compliance, and Internal Audit).
Required qualifications for this position include:
Bachelor's degree from an accredited college or university in business, criminal justice, political science, or closely related field. Or equivalenteducation/experience required.
8-10 years of experience in public safety or healthcare security or other related field required.
3-5 years of management in a public safety or healthcare setting or other related field required. Prior demonstrated successful supervisory experience in public safety or healthcare or other related field.
Preferred qualifications for this position include:
Prior healthcare security experience preferred.
Currently holds an industry recognized certification such as Certified Protection Professional (CPP) certification from ASIS International, Certified Healthcare Protection Administrator (CHPA) from IAHSS, or ability to obtain certifications.
How to apply
We currently have 12 security leadership opportunities available at Sutter Health including six Protective Services Manager positions located in Sacramento, SantaRosa, CastroValley, Antioch, Berkeley and Oakland.
Sutter Health is one of the nation's leading not-for-profit healthcare networks, which includes award-winning physician organizations, acute care hospitals, surgery centers, medical research facilities and specialty services. Our team of 68,000 doctors, employees and volunteers proudly cares for Northern California. Our facilities and care centers are located in large, urban cities and small, rural communities, from the Pacific Coast to the San Joaquin Valley. You’ll find us in San Francisco, Oakland, Sacramento, the snowy mountains of the Sierra Nevada and Lake Tahoe, Napa Valley, Yosemite and the coastal redwoods. We even have an affiliate in Hawaii.
Benefits: Although each Sutter Health affiliate is a separate business with its own policies and benefits, most facilities offer very competitive healthcare, retirement, paid leave and employee assistance benefits.
Learn more at https://www.sutterhealth.org/about/what-is-sutter-health