Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2019-2020 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.
The University of Washington is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please click here..
The UWMC - Montlake Post-LIVER Transplant Services Program has an outstanding opportunity for a Patient Care Coordinator (Full-Time, Day Shifts).
Position purpose: This position exists to schedule surgeries for liver transplant patients and coordinate patients’ post liver transplant and post intestine transplant continuum of medical/surgical care as formulated by the medical staff, and to coordinate the patients’ access to various health care services. In addition, the position exists to oversee the continuum of care for living liver donors, from referral to surgery to inpatient to follow-up, including the candidacy for donation/intestinal transplant, coordinator of OR scheduling and post donation care. The role is responsible to coordinate patient care services and serve as patient advocate, plus facilitate the delivery of optimal patient care.
Under general direction, the PCC uses knowledge of hospital policies and procedures, insurance coverage requirements including pre-administration authorization, and third-party payor and reimbursement procedures to coordinate all patient services such as admitting, arranging diagnostic procedures, scheduling surgery and consultation requests, and scheduling services of other hospital departments to facilitate delivery of care to patients.
Specialized education, training, skills or certification required: Training in the surgery program (PHS), EPIC pre admit, multiple classes in insurance authorization, and billing procedures. In addition, the OR PCC Manager provides 4 hours of additional training in OR scheduling and protocols for Living Liver Donation and Liver Transplantation.
Job Duties: •Coordination of the living donors’, post intestinal transplant recipients’ and post liver transplant recipients’/related team members’ continuum of care, including the following tasks: Schedule OR liver transplant patient surgeries, such as laparotomy exploratory, ventral hernia or inguinal hernia repair, splenectomy, plus schedule living donor partial hepatectomies and liver transplant (living related) recipients, all of which include: • scheduling pre op and pre anesthesia clinic appointments • entering a pre admission in Epic • facilitating lab orders in Epic, as well as preparing paper orders • entering an electronic yellow packet in ORCA, preparing the paper yellow packet, • entering the surgery into PHS • confirming appointments with the patient, sending a confirmation letter and educating the patient regarding surgical coordination.
• Act as primary liaison among the hospital, the patient and family, referring physician, outside agencies, staff from other hospitals and the general public by providing information and advice regarding hospital services. Coordinate multiple types of infusions, e.g. IVIG, including admissions to the hospital.
• Contact review organizations and insurance companies to ensure prior approval requirements are met before patients enter the hospital; present necessary medical information such as history, diagnosis, prognosis and length of stay prior to admission; provide specific medical information to Financial Services to maximize reimbursement to the hospital and physician.
• Coordinate and schedule extensive potential living donor evaluations, which involves up to 8-12 appointments within a consecutive 1-3 day period, especially important for living donors who travel here from outside the Seattle area. Includes the following appointments : • CT ABD contrast • MRI with MRCP • Chest Xray • Labs (see guide) • HLA testing • NAT testing • Echo • EKG • Referral to infectious disease • Referral to pharmacy • Referrals to other departments as requested by the providers
• Secure testing results from outside centers for post liver transplant, living liver donor, and post intestinal transplant population, which includes calling outside labs or other facilities and requesting results, either verbally or by fax.
• Coordinate post liver transplant ambulatory continuum of care steps for transplant recipients from surgical scheduling to hospital discharge to check-out back to community providers through annual follow-ups and readmissions, including: • tests, procedures, labs and appointment scheduling, • outgoing referrals and coordination of care with PCP/gastroenterologists’ offices • completion of missing outside provider documentation (record retrieval), as well as coordination with the patients’ schedules • financial clearance, when outside the timeframe or services covered by the transplant financial counselors
• Manage potential living donor referrals and diagnostic procedures, which entails contacting the patient, obtaining outside records, arranging testing either at a community facility or at UWMC lab, plus facilitating the orders. This requires development of correspondence individually customized for the potential donor, plus communication with referring and primary care providers on behalf of UWMC physicians.
• Collect, assess, and triage information concerning the patient’s medical status from the referring physicians and the community; assess social and finacial situation of patients
• Coordinate discharge/post op care for surgical patients, which includes working with the patient to confirm clinic visits, as well as ensure any necessary post-surgical lab testing is completed and entered into the transplant database. If the patient is not a local patient, outside lab testing must be arranged and results secured.
• Perform other duties as requested, including providing coverage for PCC peers as well as supporting the post liver transplant RNs, and scheduling coverage for intestine transplant RN and intestinal care ARNP practice.
• Create and maintain templates in EPIC for all of the post liver transplant, living liver donor, and post intestine clinics and providers.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.