VDC Patient & Program Coordinator University of California Los Angeles
Requisition Number: 32804 Salary: 20.89-41.37
Position Description: The UCLA School of Dentistry seeks a Patient & Program Coordinator for its offsite community clinic, the Wilson-Jennings-Bloomfield UCLA Venice Dental Center (VDC), where there are student dentists, resident dentists and faculty dentists delivering dental services.
The ideal candidate is a professional, organized, team player with at least 3 years' experience working in the front office of a dental office.
There are three primary responsibilities of the VDC Patient & Program Coordinator: (1) Clinic Administration and Account Management Duties; (2) Resident and Program Administration Duties and (3) Case Management, Patient Recruitment, Special Projects and Other Duties. As part of the Case Management and Account Management duties, the employee will serve as the VDC liaison between the clinical provider, outside referring provider, patient and billing office.
The Patient & Program Coordinator will serve as a resource to patients in explaining planned treatment, scheduling and coordinating appointments in the case of complex cases, and helping explain payment arrangements. As part of the Patient Account Management duties, the employee will be responsible for running reports, billing insurance, account review and clean-up.
The employee will also be involved with the development and execution of a complaint resolution process to ensure that patient relations can be handled effectively and expeditiously.
As part of the Patient Recruitment, Program Coordination, Special Projects and Other Duties, the employee shall be responsible for Program correspondence and Program coordination, recruiting patients for the Program, monitoring performance via analysis of reports, working on special projects as assigned by supervisor and/or VDC Clinic Director. Other duties as may be assigned from time to time by supervisor and/or VDC Clinic Director.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy, https://policy.ucop.edu/doc/4000376/DiscHarassAffirmAction
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UCLA is known worldwide for the breadth and quality of its academic, research, health care, cultural, continuing education and athletic programs. UCLA offers undergraduate degrees in more than 127 majors and graduate degrees in 198 program areas. UCLA has 11 highly regarded professional schools. Eight are ranked among the nation's top 15 in their field by U.S. News & World Report. UCLA is consistently among the most popular campus in the nation for undergraduate applicants. The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability, or protected veteran status. Benefits:UCLA offers a comprehensive benefits package, including an average of three weeks' vacation per year; an average of 12 days per year sick leave; 13 paid holidays per year; health, dental and optical benefits; life insurance; disability insurance; the University of California Retirement Plan with 5 year vesting and various voluntary UC Savings Plans. There are also special programs and privileges available, such as accessibility to cultural and recreational programs, athletic events, and the University Credit Union.