You bring your body, mind, heart and spirit to your work as a Hospital Greeter.
You know how to move fast. You know how to stay organized. You know how to have fun.
Youâ™re great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.
Platte Valley Medical Center is a partner of SCL Health which is a nonprofit healthcare organization that focuses on person-centered care. Our 98-bed community hospital is proud to offer comprehensive, integrated care focused on holistic health. We are proud to extend the mission of SCL Health by providing care for the poor, the vulnerable, our communities and each other.
Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, weâ™ve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.
Together weâ™ll align mission and careers, values and workplace. Weâ™ll encourage joy and take pride in our integrity.
Weâ™ll laugh at each otherâ™s jokes (even the bad ones). Weâ™ll hello and high five. Weâ™ll celebrate milestones and acknowledge the value of spirituality in healing.
Weâ™re proud of what we know, which includes how much there is to learn.
As a Hospital Greeter you need to know how to:
Greet hospital visitors and customers in a professional and cheerful manner, creating a positive first impression of the hospital. Arranges escorts for visitors or patients, in conjunction with the volunteers, whenever necessary, to their desired destination. Contacts hospital staff member or department to confirm the appointment and arrival of the guest.
Facilitate smooth flow of communication with Central Admissions, working closely with the Registration Lead while monitoring patients arriving for outpatient and inpatient services.
Demonstrate a good understanding of the registration process and works to ensure smooth patient admissions.
Maintains accurate electronic sign-in log of all guests/vendors. Uses complimentary Scotland Yard system to ensure timely admissions whenever possible and utilizes the paging system when necessary.
Work with volunteers to ensure patients are escorted and handed off to Registration using the âœTalking upâ method and AIDET.
Gives accurate information and directions. Is up to date on hospital activities, including meetings, conferences, available hours in departments, etc.
Completes administrative tasks including copying, scanning, making appointments and word processing as assigned.
Answers incoming telephone calls promptly and in a courteous and professional manner ensuring excellent customer service.
Maintains an adequate supply of brochures and related information, as well as needed equipment (wheelchairs, masks, gloves, etc.).
At all times maintains professional public image and behavior towards co-workers, hospital medical staff, visitors and patients. Demonstrates awareness of his/her public image in interpersonal relationships in the workplace. Communication, cooperation and assistance are given promptly in a clear and courteous manner. Consistently adheres to the confidentiality policy.
Demonstrates a teachable, positive, canâ‘do attitude by adapting to change, viewing problems as a challenge and not an obstacle, and developing solutions.
We hire people, not resumes. But we also expect excellence, which is why we require:
High School Diploma or equivalent, preferred.
Bilingual proficiency in English and Spanish, preferred.
At least one (1) year of customer service experience in admissions or the hospitality industry, preferably in a hospital setting, preferred.
Your next move.
Now that you know more about being a Hospital GreeterÂ on our team we hope youâ™ll join us. At SCL Health youâ™ll reaffirm every day how much you love this work, and why you were called to it in the first place.
Internal Number: 20007951
About SCL Health
SCL Health is a faith-based, nonprofit healthcare organization dedicated to improving the health of the people and communities we serve, especially those who are poor and vulnerable. Founded by the Sisters of Charity of Leavenworth in 1864, our $2.8 billion health network provides comprehensive, coordinated care through eight hospitals, more than 150 physician clinics, and home health, hospice, mental health and safety-net services primarily in Colorado and Montana.