UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. UW Medicine owns or operates Harborview Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Medical Center, a network of UW Medicine Neighborhood Clinics that provide primary care, UW Physicians, UW School of Medicine, Airlift Northwest, and other owned, operated or affiliated entities as appropriate. In addition, UW Medicine shares in the ownership and governance of Children’s University Medical Group and Seattle Cancer Care Alliance a partnership among UW Medicine, Fred Hutchinson Cancer Research, and Seattle Children’s. UW Medicine Heart Institute Structural Heart Program has an outstanding opportunity for a Health Program Operations Specialist. Under the direction of the Manager of the Heart Institute Clinic, The Health Program Operations Specialist is a vital member of the interdisciplinary team of professionals who make up the Structural Heart Team. They collaborate with the patients, patient representatives, and interdisciplinary team to facilitate optimal outcomes as the patients transition through the healthcare continuum. 1.Assessment, development, and implementation of Plan of Care: a.Seeks out pertinent clinical, demographic, social information pertinent to creating a plan of care for the patient b.Plans and develops actions needed to meet the patient’s care needs through their care journey. 2.Communication/Collaboration: a.Establishes and maintains collaborative relationships with the healthcare team and referring providers. Ensures timely coordination with the interdisciplinary team to ensure continuity as the patient move throughout their care. b.Collaborates with the interdisciplinary team to identity patient care needs. Communicates needs to physicians and other members of the health care team. c.Communicates effectively in writing, over the telephone, and in person with medical staff, nursing staff, ancillary support staff, external referral sites, patients, and families. d.Accurately and appropriately documents all assessments, interventions, and discharge plans. e.Supports a work climate that is conductive to recruitment and retentions of staff. Maintains objectivity and good interpersonal skills that promote effective interaction with a wide variety of people. Remains calm and constructive in conflict situations. 3.Provides Nursing Care: a.Ability to perform a systematic assessment on pre-procedure structural heart patients (SHS) and other defined patient populations as needed. b.Ability to adequately assess and reassess pain. Utilizes appropriate pain management techniques. Educates the patient and family regarding pain management. c.Meets documentation standards and policies. 4.Patient Transition of Care: a.Facilitates hand offs to post-acute facilities and outpatient providers to ensure optimal outcomes as the patient transitions across the healthcare continuum. b.Places post discharge calls 5.Process Improvement: a.Recognizes operational problems and takes action to correct specific problems in partnership with clinic leadership and team members b.Identifies ways to improve work processes and improve all customer satisfaction. Qualifications: Bachelor’s Degree in Nursing. Professional License Registered Nurse with current Washington state license. Minimum of three years of clinical practice in an acute care or clinical setting within the last five years is required. Required Special Training/Skills •Able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served by the department. •Articulates with written & verbal communication in English with all stakeholders (patients, staff members, clinicians, practitioners, and the general public). •Excellent negotiation, presentation, and collaboration skills. •Communicates professionally as an expert and team player simultaneously. •Ability to problem-solve by evaluating options, generating and clearly communicating solutions. •Possesses a strong commitment to a positive team environment with the ability to contribute expertise regarding transition plan and follow leadership directives when appropriate. •Demonstrates personal accountability within a larger team. •Ability to demonstrate the knowledge and skills necessary to provide care appropriate to the age of patients served in the department. •Ability to flex to assist other department members as needed. •Ability to grasp new ideas and integrate them into desired results. •Adapts and prioritizes in the setting of fluctuating work load. • Computer skills consistent with electronic charting and referral system
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.