Department: Office of Research & Sponsored Programs (ORSP)
High School Graduate or G.E.D. equivalent. Graduation from an accredited four-year college or university is preferred. Experience in the field of public health, epidemiology, communicable disease control, or a related field preferred. Experience working in a health, human service, or community-based organization or institutional setting is helpful. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.
Nature & Purpose of Position/Usual Duties:
Under the supervision of a Contact Tracing Supervisor, the Case Investigator will use the Texas Health Trace web-based data management platform to call individuals (cases) with a positive diagnostic test for COVID-19, gather information about their contacts, and provide them with connection to resources as needed. Information gathered by Case Investigators will be used by Contact Tracers to notify contacts of potential exposure. The Case Investigator will be part of a team of managers, epidemiology leads, contact tracers, community resource coordinators, and other case investigators.
Primary Responsibilities (Staff Positions Only):
Acts as primary point person to call people with a positive diagnostic test for COVID-19 (cases). Provides support and information about the disease, and gathers information including contacts. Communicates with cases in a professional and empathetic manner. Triage and coordinates next steps for support for cases, including referral to social services. Collects and records information about each case's contacts in Texas Health Trace. Provides contacts with approved information about Texas' quarantine/isolation procedures, and if appropriate, refers them to testing according to protocol and/or to a COVID-19 social resources. Escalates issues to epidemiology lead. Maintains daily contact with supervisor. Performs contact tracing duties for team as necessary based on contact tracer workloads. Follows all scripts, policies and procedures provided by the Department of State Health Services (DSHS) and complies with DSHS training regarding confidential information related to personal information. Must complete the following as part of onboarding:
Internal Number: 24701
About Sam Houston State University
For more than 130 years, Sam Houston State University has been preparing students for meaningful lives of achievement. Its motto, "The Measure of a Life is its Service", echoes across SHSU's six colleges and beyond its Texas campus through student research, creative endeavors, service learning, volunteering and more. Named for Sam Houston, Texas' greatest hero, SHSU continually strives to honor its historical roots through academic excellence that includes exceptional teaching from faculty members who care as much about their students' success as they do about furthering the knowledge of their fields. While embracing its legacy, SHSU also strives to meet the needs of contemporary students, both traditional and online. With over 20 bachelor's and graduate degrees available entirely online, and more in development each semester, SHSU Online is quickly becoming one of the best online universities in Texas.