Lead the execution of laboratory testing services at laboratories within an assigned region, including all routine microbiological and chemical testing. Ensure laboratory management staff (Lab Managers, Operations Managers, Technical Managers) effectively execute all required ongoing operations including but not limited to testing, customer service, maintenance, compliance and quality management, financial management, and people management (including hiring, onboarding, and training).
Manage and support direct reports within assigned region (Lab Managers, Operations Managers, Technical Managers) in their work.
Ensure senior laboratory management staff (Lab Managers, Operations Managers, Technical Managers) are managing each laboratory in a consistent way, using FSNS’ standard operating model.
Ensure all laboratories’ day-to-day operational microbiological and chemistry test execution is in compliance with FSNS’ standard operating procedures (SOPs) as well as with relevant regulatory & accreditation requirements.
Ensure all assigned laboratories maintain and manage relevant proficiency and quality control processes and related records, including documentation, corrective action and reporting.
Ensure individualized customer service, communication, and issue escalation / resolution is maintained at each assigned laboratory with all customer samples processed in accordance with the specified methods and within agreed turnaround times; directly interact with customers in resolving issues as necessary.
Measure and regularly communicate the operational performance (revenue, cost, quality, time, customer issues) of all assigned laboratories using FSNS’ established standardized metrics.
Hire, train, engage, empower, develop and mentor assigned senior laboratory management staff in accordance with FSNS management standards.
Ensure senior laboratory management staff are effectively hiring, training, and coaching front line staff as well as identifying and developing the next generation of senior laboratory leadership.
Establish performance goals for each laboratory (cost, quality, time, customer issues) in collaboration with senior laboratory leadership staff and the SVP of Operations
Establish and manage budget / P&L for each assigned laboratory in coordination with the SVP of Operations (including capital & facilities), reflecting both current operations and anticipated business volume growth.
Actively contribute to improving FSNS’ standard operating model to facilitate continued company growth.
Execute ongoing productivity improvement strategy in each assigned laboratory, leveraging internal and external best practices (e.g., labor and equipment utilization, process improvements).
Assist in sales and marketing as well as other FSNS’ departments as requested.
Supervise multiple laboratory operations within a region.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Education & Experience:
Five plus years industrial food safety and quality assurance
BS degree in Microbiology, Chemistry, Food Technology, or related Engineering field
M.S. degree preferred
Or equivalent combination and experience
Proven ability to recruit, train, develop, and coach teams as well as identify and mentor next generation leaders in a multi-location services business
Proven management skills including budgeting, labor analysis, and cost management in a multi-location services business
Direct process improvement experience and knowledge preferred (e.g., Lean Six Sigma, TQM)
Advanced studies in food science and/or microbiological analysis preferred
Applied food analysis experience with multiple food types and multiple laboratories preferred
Physical Demands/Work Environment:
Dexterity of hands and fingers to operate a computer keyboard, mouse and to handle other communications/computer components
Potential exposure to odors, fumes, airborne particles, hazardous chemicals, and microbiological pathogens
Noise level varies from quiet to loud
Temperature varies from hot to cold
Interactive and fast-paced team oriented tasks
Overnight Travel is required at the discretion of management
Occasionally lift and/or move up to 50 pounds
Color vision and depth perception
About Food Safety Net Services
Food Safety Net Services (FSNS) is a network of ISO/IEC 17025:2005 accredited laboratories that provide a wide range of microbiological testing and chemical analysis. Testing includes but is not limited to non routine and routine quantitative and qualitative analysis following standardized and validated methods such as AOAC, USDA, AOCS, FDA, ASTA as well as others. In addition to our comprehensive scope of laboratory testing, FSNS also provides a full menu of auditing services that synergistically improve the effectiveness of food safety and quality programs. Our experts help you ensure that your food safety and quality programs deliver the critical information you need to continually improve your process controls and measurement systems. We assist you to meet and help you develop effective contingency planning for governmental regulatory requirements. Services Include: **Laboratory Services Including Microbiological Analysis & Chemistry Testing **Nutritional Labeling (NLEA) **Education **Special Projects Including Validation and Challenge Studies **Crisis Management **Research