University of Washington Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. UW Medicine owns or operates Harborview Medical Center, Valley Medical Center, UW Medical Center, UW Medicine Center – Northwest, a network of UW Medicine Neighborhood Clinics that provide primary care, UW Physicians, UW School of Medicine, Airlift Northwest, and other owned, operated or affiliated entities as appropriate. In addition, UW Medicine shares in the ownership and governance of Children’s University Medical Group and Seattle Cancer Care Alliance a partnership among UW Medicine, Fred Hutchinson Cancer Research, and Seattle Children’s.
Under the general supervision of the Patient Identity Manager, the Patient Identity Specialist (Health Information Technician 3) performs the complex duties related to maintain consistent and accurate information about the day to day data integrity operational functions within each Patient Identity at UW Medicine, and communicates changes and updates through the electronic health record systems and/or written notifications. The Patient Identity Specialist also completes special projects as assigned.
•Performs day to day EHR data scrubbing and chart correction activities with the Epic and Cerner systems, document imaging, and any other designated information systems. •Ensures overall and aggregate “health” and accuracy of the system-wide Epic and Cerner EHR, document imaging, and any other designated information systems. •Performs corrections to patient’s demographics and media and updates the patient medical record when needed and as appropriate. •Collaborates with UW Medicine clients and patients regarding patient identity changes. Utilizes and updates the main electronic systems related to downstream consequences. •Tracks metrics related to overlays, and other activities related to patient identity via chart correction. •Manages all Patient Identity work in-basket messages, Service Desk Manager Tickets (SDM) and work queue’s activity in Epic and Cerner keeping the team updated on work. •Meets productivity standards and expectations related to correcting and updating patient identity. •Moderates, approves, and implements chart corrections cases requested by patients, including but not limited to updating or changing names and other demographic information, correcting incorrect scanned documentation in the EHR and other related mistakes. •Performs other duties as assigned or required.
MINIMUM QUALIFICAITONS: •Completion of a Registered Health Information Technician (RHIT) program AND eligible for registration as an RHIT AND one year of experience in health information management OR equivalent education/experience.
Additional Departmental Requirements: •Demonstrated computer aptitude on healthcare-related applications/patient identification systems. •Knowledge and experience with Cerner and Epic systems. •Knowledge and experience with medical terminology. •Intermediate to advanced Microsoft Word and Excel skills. Basic Microsoft Access Skills and Microsoft Apps.
DESIRED: •Ability to manage time effectively and to work in a high volume, high accuracy work environment. •Ability to effectively communicate, both orally and in written form, with people at all levels of the organization and outside the organization. •Ability to work collaboratively with diverse groups. •Ability to maintain confidentiality; demonstrated knowledge and understanding of patient privacy rights. •Demonstrated knowledge of the fundamentals of information management within a hospital organization and laws applicable to healthcare data management. •Demonstrated customer service skills.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.