As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for six consecutive years.
Information Technology (UW-IT) is the central IT organization for the University of Washington. UW-IT provides strategic planning, oversight, and direction for UW’s extensive IT infrastructure, resources, and services. UW-IT partners with the UW community to enable innovation, learning, discovery, and service.
IT Infrastructure (ITI) division of UW-IT delivers the technology infrastructure required to sustain UW as a leading research, teaching, learning, and medical institution. These technologies support the UW’s core mission at all levels – research, teaching, learning, healthcare, and the necessary underlying administrative and operational functions required to deliver these services. The Identity and Access Management (IAM) program within ITI is responsible for critical infrastructure and IT services for identity registration and administration, account and credential management (e.g. UW NetIDs), authentication and single sign-on, access control and administration, and participation in national and global federations (e.g. InCommon, eduroam), all in support of institutional needs for identity, privacy, security, accountability, transparency, efficiency, and cost-effective management of institutional risk.
UW-IT has an outstanding opportunity for an IAM Specialist.
This position provides technical consulting, education, outreach, and support to the customers and end-users of these IAM services. Responsibilities include researching and analyzing customer needs and developing business requirements; contributing to service strategy discussions; applying user-centered design processes to user interactions with IAM services and supporting documentation; contributing to projects that change the features, usability, service levels, or other aspects of service designs; testing, validating, and transitioning to new designs; and developing operations, integration consulting, and support. This position provides education, outreach, and advice to UW departments, including UW-IT, incorporating principles of user-centered design, information architecture, enterprise architecture, risk management, and integration best practices for identity and access management, including identity federation with InCommon Federation participants, Internet2 NET+ services, vendor applications, and other "cloud" computing models (software as a service, infrastructure as a service, etc.).
Bachelor’s Degree in Computer Science, Human Centered Design & Engineering, Informatics, Business Administration, Information Management, or related field.
Minimum two years’ experience in customer service support or specialist role, receiving and fulfilling a broad range of requests for support, requiring specialized knowledge, investigation of unresolved issues, and assisting in the development of support practices and documentation.
Demonstrated ability in technical writing, maintaining and developing internal and external customer facing knowledge base articles, and customer communications.
Demonstrated knowledge of identity and access management practices and tools in a business or university setting.
Familiarity providing documentation, training and technical instructions to customers with varied technical expertise.
Demonstrated ability to identify, assist in, and resolve issues with services, using agreed upon procedures.
Demonstrated written/oral communication skills, user liaison skills and personal interaction abilities.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Familiarity with core identity management concepts, capabilities, and supporting business practices for identity registration, proofing, record matching, lifecycle management, credential assignment, and authentication.
Experience with single sign-on (SSO) and identity federation protocols and technologies (SAML, OIDC).
Experience requesting and managing X.509 certificates from certificate authorities.
Familiarity with business analysis practices for identifying user needs.
Familiarity integrating IT applications with IAM services, APIs, institutional information, and/or infrastructure.
Experience with REST APIs and JSON.
Familiarity with online publishing tools (e.g. Confluence, Wordpress).
Experience with project or task tracking tools (e.g. JIRA, Trello, Asana).
Experience with ITIL service management practices.
Experience in higher education and research communities.
CONDITIONS OF EMPLOYMENT:
Currently this position is 100% remote due to Covid-19 restrictions. This position will have the following requirements when a return to work occurs; The position contributes in a collaborative team environment, in an open physical workspace, through ad hoc meetings focused on design and/or problem-solving, using a variety of communication and collaboration tools. The incumbent may need to respond to service incidents, outages, and respond to customer questions on a priority/urgency basis. The incumbent may need to work varied hours to meet priority project milestones and other externally imposed deadlines and to accomplish work assignments on which the activities of others depend. Occasional travel may be required. The same levels where applicable of participation are required in a remote work environment.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.