Reports To: Assistant Director, Student Affairs IT
Working Title: Application Support Specialist
Department: OIT Student & Academic Srvcs
Bargaining Unit: 99
Payroll Job Code: 007584
Job Location: UCI Campus- Irvine
Percent of Time: 100%
Work Schedule: 8-5, M-F
Employee Class: Contract
This is a one year contract appointment position with the possibility of additional year contract appointment extensions. Per the University of California (UC) recruitment policy, because this position has undergone competitive recruitment, this position can be converted to career status any time after hire, as conversion meets criteria set by UC recruitment policy and the needs of the Office of Information Technology department.
The Office of Information Technology (OIT) is responsible for supporting the IT needs of UC Irvine faculty, students, and staff. Our mission is to provide information technology leadership, services, and innovative solutions to promote the research, education and community service goals of the University.
Under the general supervision of the Assistant Director, Student Affairs IT, the Application Support Specialist applies skills as a seasoned, experienced professional with a full understanding of industry-wide business process and analysis practices and organizational policies and procedures. Resolves a wide range of business process issues of moderate to complex scope. Demonstrates good judgment in selecting methods and techniques to obtain solutions We are seeking a self-motivated, passionate, and logical technology professional to join the ranks of our highly dynamic and diverse team. Individual will have the opportunity to serve as a liaison between Wellness, Health and Counseling Services (WHCS) and our large, comprehensive centralized Office of Information Technology (OIT), leveraging technical expertise to assess business needs and advocate for and implement technology solutions. Individuals will be responsible for providing end-to-end technology support to our client communities by building strong relationships and establishing themselves as the point person in an ever-changing technology-driven world. The ideal candidate is one who highly values the client experience, is resourceful, adaptable, thrives in a team-based structure, and ensures technology works for the client, not the other way around. In return, we provide an environment that encourages creativity, collaboration, professional and personal growth, open doors, life-long friendships, and a sense of purpose topped off with a touch of humor. This particular position will focus on providing support for our Student Health Center (SHC), Counseling Center (CAPS), Campus Social Workers (CSW) and Campus Assault Resources and Education (CARE) as they ensure the safety and wellness of the UCI student community, giving you a chance to play a critical part in re-opening UCI's residential campus and combating a global pandemic. The primary focus will be to provide support for the staff that work for SHC, CAPS, CSW and CARE, both in their main locations and as they are distributed throughout the UCI Campus at various testing/collection sites, and serve as an administrator for the student Electronic Medical Record Systems. This position is part of a larger matrix support team, allowing for growth opportunities to learn about other areas of campus. Hands-on experience with Electronic Health Records (EHR) systems, such as Point and Click Solutions, Epic, Dentrix Dental, Kalos ProPharm and Orchardsoft Harvest is preferred. Experience with Point and Click Solutions is ideal.
Three (3) to five (5) years with BA/BS OR one (1) to three (3) years with MA/MS or an equivalent combination of education and/or experience.
Strong skills and knowledge of methodologies associated with analysis of processes and problems, information flow and architecture. Experience using and supporting others' use of Electronic Medical Record (EMR) software applications.
Proven understanding of working with restricted-use data and HIPAA compliance guidelines.
Strong experience with a variety of tools commonly leveraged in a complex enterprise environment such as ITSM ticketing solutions, remote assistance, asset management, image and deployment, patching, backup and restore, virus protection, and various native and centrally managed encryption solutions required.
Demonstrated effective communication and interpersonal skills.
Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
Interpersonal and communications skills to work with both technical and non-technical personnel at various levels in the organization.
Self-motivated and works independently and as part of a team.
Able to learn effectively and meet deadlines.
Demonstrates problem solving skills.
Strong experience with diagnosing current Windows and macOS issues required.
Must be able to troubleshoot software, hardware and network issues.
Experience installing, configuring and upgrading Windows and Mac applications, various specialized applications, peripherals, and mobile devices, including working directly with external vendors.
Knowledge of TCP/IP LAN/wireless networking principles and application protocols, i.e. HTTP, HTTPS, SMTP and FTP.
Experience with current video conferencing technologies.
Experience with VMware, Exchange, Active Directory, group policy, and server administration skills including monitoring performance and file permissions.
Experience providing support in a health care environment.
Special Conditions Required:
Must hold a valid CA driver's license and participate in the CA DMV Pull Program. Must be able to lift moderately heavy equipment (up to 50 pounds)
Final candidate subject to background check. As a federal contractor, UC Irvine is required to use E-Verify to confirm the work status of individuals assigned to perform substantial work under certain federal contracts/subcontracts.
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500.
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI's unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities.