High School graduate or G.E.D. equivalent. Associates degree desirable. Experience in higher education or a related field preferred. Additional education may be considered in lieu of experience.
Nature & Purpose of Position/Usual Duties:
Performs entry-level specialist duties for the Registrar's Office. Provides direct support services to students, campus community, alumni, and the public.
Primary Responsibilities (Staff Positions Only):
Provides semi-complex, semi-analytical, and detailed Texas Success Initiative (TSI) evaluations to students, parents, and academic advisors as part of responsibilities associated with university functions assigned to the Registrar's Office in order to remain compliant with state law. Collaborates closely with the SAM Center, the Student Success Center, and the Orientation Office. Performs registrar-related tasks to include reports and assisting with procedures related to catalog maintenance, and general registration tasks. Researches, gathers, and processes requirements to determine TSI placement for incoming students. Provides detailed TSI advisement for students and advisors, enforces TSI compliance by contacting students and requesting placement testing, and makes adjustments to schedules. Maintains individual student TSI statuses by processing and re-evaluating new TSI information. Processes changes to student TSI status in the Banner student information system and evaluates and updates the TSI status information in Degree Works software. Communicates evaluation results to students and campus staff including academic advisors, department administrative assistants, developmental education coordinators, and faculty. Processes registration requests, verifies proper developmental education enrollment, and provides TSI support to the Registrar's Office front counter staff. Monitors the Pre-Assessment Activity process in Blackboard and promptly clears students so they may contact Sam Houston State University (SHSU) Testing Center for testing. Answers the main TSI line to assist with registration and graduation calls. Monitors the main registrar shared inbox and inputs TSI scores, updates TSI statuses, and responds to TSI emails from advisors in order to allow students to be advised and register. Collaborates with area high schools as TSI legislation shifts and requests for partnerships are made in response to House Bill 5. Assists with basic catalog updates, registration inbox research inquiries, and web updates. Attends events targeting new incoming students, which includes all summer orientations and Saturdays@Sam. Processes grade changes, determines academic standing, corrects academic records, and processes official transcript requests for current students and alumni. Scans reports and pertinent student documents including email communications. Assists students, former students, faculty, and staff with requests for information, performs enrollment and degree verifications, and provides general graduation and commencement support. Performs other related duties as assigned.
Internal Number: 25250
About Sam Houston State University
For more than 130 years, Sam Houston State University has been preparing students for meaningful lives of achievement. Its motto, "The Measure of a Life is its Service", echoes across SHSU's six colleges and beyond its Texas campus through student research, creative endeavors, service learning, volunteering and more. Named for Sam Houston, Texas' greatest hero, SHSU continually strives to honor its historical roots through academic excellence that includes exceptional teaching from faculty members who care as much about their students' success as they do about furthering the knowledge of their fields. While embracing its legacy, SHSU also strives to meet the needs of contemporary students, both traditional and online. With over 20 bachelor's and graduate degrees available entirely online, and more in development each semester, SHSU Online is quickly becoming one of the best online universities in Texas.