Join our award-winning team at UW Medical Center - Montlake. Among the top medical centers in the United States as rated by U.S. News & World Report 2019-2020 "America's Best Hospitals", UW Medical Center - Montlake prides itself on compassionate patient care as well as its pioneering medical advances. UW Medical Center - Montlake has again earned U.S. News & World Report’s No. 1 hospital ranking in Washington State and in the Seattle metropolitan area. It is the seventh consecutive year that UW Medical Center - Montlake has achieved both distinctions.
UNIVERSITY OF WASHINGTON MEDICAL CENTER has an outstanding opportunity for a PROGRAM OPERATIONS SPECIALIST - MEDICAL SERVICES ADMINISTRATION.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
The PROGRAM OPERATIONS SPECIALIST - MEDICAL SERVICES ADMINISTRATION blends program support requiring the ability to implement, assess, communicate and revise highly visible clinical processes designed to improve patient outcomes with the provision of complex administrative support to three physician leaders.
This position will support three or more Associate Medical Directors. These physician leaders have complex clinical and administrative responsibilities, including inpatient and outpatient schedules at the University of Washington Medical Center, Seattle Cancer Care Alliance (SCCA) and Veteran’s Administration Hospital. Additionally, several of these Associate Medical Directors have complex international collaborations and responsibilities that require assistance in planning frequent travel and teleconferences.
Position requires a high degree of autonomy, personal initiative, discretion, forethought, flexibility, strong communication skills, independent judgment needed to organize and prioritize tasks to ensure deliverables and deadlines are met. Attention to detail is critical, as is the ability to think critically and independently problem-solve challenges. A strong commitment to excellence in work product and an active interest in providing customer service is expected.
The position requires an above average ability to adjust to significant week-to-week variation in workflow and a rapidly changing environment. Duties are performed in a manner that promotes a team concept and reflects the mission, vision and values of UWMC.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES
Coordinates complex calendars, schedules meetings, sends confirmations and organizes meeting materials and equipment. Consistently communicates scheduling priorities and changes, including modifications to physician clinic schedules, when necessary. Exercises independent judgment to resolve conflicts and ensure all obligations are met. Ensures that scheduling requirements are handled in a responsive and timely manner, and with sensitivity to the issues within the organization. Issues reminders and alerts management of important commitments.
Manages projects from planning through execution, including analyzing, interpreting and compiling data and information for the development of special reports and dashboards; creates and carries out project plans (including documentation audits); successfully resolves issues that arise; communicates and implements recommendations from workgroups and committee members. Independently arranges committees and events, develops agendas, actively participates in Committee meetings and will also take meeting minutes.
Identifies and communicates to leaders key trends identified from implementation of projects; prepares related summary materials for executive presentations.
Interfaces with a highly diverse clientele, including patients and families, executive leaders, physician leaders, clinical providers and staff.
Bachelor's degree or commensurate experience and two-three years in progressively responsible autonomous project management experience as well as Executive-level administrative support duties
Ability to maintain a high-degree of confidentiality, professionalism and attention to detail.
Independent problem-solving and strong organizational skills
Must be highly proficient in the use of Microsoft Office, including Word, Excel, PowerPoint, and Access. Must have working knowledge of SharePoint. Experience with Microsoft Teams and SharePoint desired.
Must be able to work the days and hours necessary to perform all assigned responsibilities and tasks.
Flexibility to cover for colleagues on vacation and leaves following cross-training is required.
An equivalent combination of education and experience may substitute for stated requirements.
DESIRED Familiarity with the UW Medicine environment and the basic organization of an Academic medical center. Past experience with Patient Safety or Risk Management systems and processes.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.