Do you have a passion for healthcareand helping others? Do you enjoy working in a fast-paced, patient-centeredenvironment? Jump-start your career in our department. Submit your application today!
We are seeking an AirLifeCommunications Specialist for our center to ensure that we continue to provideall patients with high quality, efficient care. We are an amazing team thatworks hard to support each other and are seeking a phenomenal addition like youwho feels patient care is as meaningful as we do. We want you to apply now!
At HCA Healthcare, you have options.You can choose from a variety of benefits to create a customizable plan. Youhave the ability to enroll in several medical coverage plans including visionand dental. You can even select additional al la carte benefits to meet allyour needs. Enroll in our Employee Stock Purchase Plan (ESPP), 401k, flexspending accounts for medial and childcare needs, and participate in ourtuition reimbursement and student loan repayment programs.
HealthONE® is the largesthealthcare system in the metro Denver area with more than 11,000 employees. Aspart of the HealthONE family, The Medical Center of Aurora, North SuburbanMedical Center, Presbyterian/St. Luke’s Medical Center, Rocky Mountain Hospitalfor Children, Rose Medical Center, Sky Ridge Medical Center, Swedish MedicalCenter, and Spalding Rehabilitation Hospital work together to provide a higherlevel of care.
In addition, our family of servicesincludes six hospital free-standing emergency departments and numerousambulatory surgery centers, occupational medicine clinics, physician practices,imaging centers, and AIRLIFE-DENVER, which provides critical care air andground transportation across a 10-state region. Beyond the new facilities andthe workforce offerings, we also provided $7.7 million to local organizationsto fund a variety of programs; and, as one of the top ten corporatephilanthropists in the metro area, we at HealthONE contributed more than $1.5million to charitable organizations in 2018 through cash and in-kind donations.
GENERAL SUMMARY OF DUTIES: The Communications Specialist helps assess,plan, and coordinate the patient transport process according to establishedpolicies and procedures, state regulations, FAA requirements, and EMSprotocols. Responsible for assimilating various forms of information andactivating the appropriate medical team and mode of transport based on patientcondition, physician request, and/or EMS activation. Tasked with making qualitydecisions and coordinating logistics while performing a wide range ofspecialized services and complex communication functions. Responsible forensuring the safety of patients, medical personnel, and other transportprograms through proficiency with dispatch protocols, EOC, MCI, aircraftincident planning, disaster plans, Hazmat, the use of vehicle tracking, anddeconfliction, Computer literacy in multiple systems and programs is requiredas well as an ability to operate a variety of communication equipment. Abilityto accurately document detailed medical information, transport activity,medical crew/physician information, and/or agency information that will becomepart of a legal record. Communication Specialists will have detailed timemanagement skills, excellent public relations skills, and the ability to adapttheir approach with each changing request and emergent condition.
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
Receives and coordinates incoming requests for emergency androutine air and ground transport services
Activates appropriate medical crew, utilizing critical decisionmaking when determining the use of primary and specialty teams
Coordinates with the sending/receiving facilities and/or EMSagencies involved by providing enroute times, gathering/relaying patientinformation, and supplying equipment/medical crew needs
Displays working knowledge of complex logistics through detailedplanning, execution, movement, stationing of personnel, equipment, vehicles,and other resources to achieve AirLife objectives
Flight follows aircraft per FAA requirements and tracks groundmovements utilizing GPS tracking software to ensure safety of patients andmedical crew
Displays acute situational awareness through constant cognizanceof crew/vehicle status and locations
Deconflicts with other air agencies and coordinates logistics toreduce flight risks and patient arrival delays
Displays ability to interpret weather systems, read METARs/TAFs,and relay information to/from the Operational Control Center, pilots, medicalcrews, and requesting/receiving agencies/facilities
Maintains communication with medical crews through phone calls,radio transmissions, and Nextels
Arranges med patches for AirLife medical crews/other air agenciesto receiving hospitals and is able to relay any portion of the patch that isunreadable or missed with accuracy
Maintain accurate records regarding computer documentation,according to AirLife Policy/Procedure, in the Computer Aid Dispatch (CAD)system
Operate all vendor applications as expected
Operate base station radios, conducting and coordinating all radiocommunication in a professional manner
Provide necessary communication assistance, in cooperation withother agencies including: ambulances, law enforcement, fire departments, rescuegroups, and between hospitals and aircraft, in accordance with applicable stateand federal regulations
Ensures appropriate emergency response, notifications, and supportin the event of an in-flight/transport emergency following all AirLifeprotocols
Activates the Emergency Operations Communications Plan for HCAContinental Division emergencies/incidents
Initiates the Swedish Interventional Radiology Activation Processfor all inbound air transports, including other transport agencies, byproviding patient demographics, modes of transport, and estimated times ofarrival utilized in calling in the team prior to patient arrivals
Maintain proficiency at determining latitude/longitude, using gridmaps, computerized mapping systems, and other internet resources to determineand plot locations described by transport requestors or to determine locationof AirLife vehicles and crew
Participate in mandatory training, competency exercises, drills, completeall education requirements, and attend mandatory Communications SpecialistMeetings
KNOWLEDGE, SKILLS, AND ABILITIES:
Must be able to multitask and respond appropriately to incominginformation relayed through a variety of communication mediums
Must have some understanding of medical terminology
Excellent verbal/written communication and interpersonal skills includingdiplomatic and friendly telephone manner and use of professional vocabulary
Must have the ability to function calmly in high pressuresituations, think clearly and logically, and make problem-solving decisionsbased on information given. Must be able to adhere to organizational valueswith a team oriented focus
Must be able to speak, hear and see clearly without impairment(corrective lenses, hearing aids, et. acceptable)
Must have knowledge of FCC rules and regulations for communicationsystems
Must have a functional understanding of local EMS structure,protocol, and procedures
Knowledge of FAA Part 135 requirements preferred
Ability to operate a variety of communications equipment includingtelephone, radios, and recording equipment
Knowledge of navigational terms is desired
Must have general knowledge and recall of geographical region ofservice area and familiarization of map reading
Must be able to type a minimum of 40 wpm
EDUCATION: Highschool diploma or GED equivalency required
EXPERIENCE:Minimum one year of dispatch experience (preferably Emergency Medical Dispatch)
LICENSURE, CERTIFICATION, REGISTRATION
Current EMT certification is preferred
Certified Flight Communicator certification is preferred
International Association of Medical Transport CommunicationSpecialists (IAMTCS, formerly known as NAACS) Certified Flight Communicator certificationis required within one year of hire
If you are looking for an opportunitythat provides satisfaction and personal growth, we encourage you to apply. Wepromptly review all applications. If you are highly qualified, you will hearfrom one of our managers. Come unlock the possibilities and apply today!
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For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.
Join our HealthONE family -- the largest healthcare system in the Denver metro area. Eight world-class hospitals. 40+ outpatient facilities. Countless opportunities.HealthONE is an equal opportunity employer.