As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.
The UW is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please click here..
The HMC Center of Occupational Health and Education (COHE) has an outstanding opportunity for a Program Coordinator - Workers' Compensation Health Service Coordinator (Full-Time, Day Shifts) .
Responsible to the COHE Program Manager, the Workers’ Compensation HSC works within/among Harborview (HMC) and UW Medical Center (UWMC) outpatient and inpatient clinical practice areas to facilitate usage of occupational health best practices (OHBP) among health care providers, including occupational and environmental medicine, primary care surgical care, and specialty care. Particular goals include preventing administrative delays that contribute to patient disability through: care coordination/claim tracking/barriers assessment for workers who have had an injury on-the-job or an occupational disease as well as interaction between various workers’ compensation stakeholders, including the Washington Department of Labor and Industries (L&I), Self-Insured Employers, health care providers and clinic staff, vocational counselors, and employers. The HSC will participate in OHBP outreach, education/training, quality/process improvement efforts, and back-up Program Assistant work. HSC support a team of 12 HSCs with direct and/or indirect workers’ compensation questions and/or patient EHR/workers’ compensation research. HSC manages a caseload that supports HMC/UWMC ED and several low-volume workers’ compensation clinical areas with patient needs/recommendations.
Under general direction, the Workers’ Compensation HSC performs work using knowledge and experience regarding the care needs of injured worker patients, providers and staff; contractual agreements with L&I; and hospital policies, procedures and resources. Patient population includes catastrophic claims/injuries and/or complex claims, with a mission-based focus (e.g. low income, non-English speaking, uninsured/underinsured, etc.). Exercise independent and joint judgment in interpreting and applying rules and regulations. Extensive involvement face-to-face and telephonically with health care providers, patients, health service coordinators, clinical staff, and/or the public regarding specific workers’ compensation claims, OHBP, policies, procedures; maintain/review case management data, draft claim related notes, memos and correspondences; and participate in planning/implementation/monitoring of continuous improvement projects.
Health Services Coordinator Lead • In-person and telephonic support to outpatient HSCs with workers’ compensation questions. • Review patient EHR and claim information to assess needs and recommendations. • Promote OHBP by mentoring and/or training/co-training HSC team members and other Harborview staff. • Confer regularly with L&I representatives, employers and agencies regarding the interpretation and implementation of program and institutional policies.
Health Services Coordinator Identify and Track Claims for HSC Services • Screen workers’ compensation claims and identify claims that will benefit from health services coordination; uses internal EHR systems and L&I databases. • Track claims receiving HSC work and identify claims that need further HSC services. • Access the L&I claim file through L&I’s Claim and Account Center (CAC) or centralized COHE information tracking or management system.
In-person or Telephonic Patient Care Coordination • Act as a liaison, on behalf of health care providers participating in the COHE program (APP), between the injured worker, employer, L&I claim manager, vocational counselor, etc; follow-up or assistance on specific claims. Ensure paperwork/documents are forwarded and received by appropriate party. • Help internal and external L&I stakeholders navigate the UW Medicine and workers’ compensation system. • Coordinate care needs for patient, including access to primary and specialty care; provide support to the patient/family by locating appropriate staff to address concerns. • Answers COHE line and responds to patient, employer and referring provider questions in a professional and timely manner. • Maintain contact list of key clinical partners, including roster of participating providers. • Interface with Health Information Management and Release of Information to ensure records are accessed and released in accordance with HMC privacy policies. • Facilitate Stay at Work/Return to Work processes through communication with employer, patient and other stakeholders. • Develop optimal procedures for tracking and proactively addressing communication and care coordination needs for injured workers. • Track specific claims in order to ensure early return-to-work services, care coordination, and improved clinical outcomes of injured workers, as appropriate. • Write accurate case notes which document services provided. HSC case notes must include the content required by the L&I HSC case note format. The content must include specific fields and use a designated formatting within our electronic medical record and billing system. • Provide oversight and problem-solving for catastrophic, complex and standard claim management issues. • Review and respond to COHE general emails within 24 hours or defer to another team member for support/follow-up. • May perform State Fund back-up HSC work for COHE clinics related to coverage or when new staff is being trained.
Quality Improvement/Process Improvement • Foster a culture of continuous improvement (PI/QI), providing quality assurance guidance related to OHBP and workers’ compensation for participating COHE clinics, including health care providers, HSCs and staff. • Provide QI/PI training, mentoring and support to clinic HSCs. Collect and discuss areas for improvement with COHE Manager/team members. • Coordinate or co-coordinate QI/PI projects including intranet, internet, learning modules, etc. • Attend meetings and/or conferences as program representative. • Use word processing, graphics, statistical, spreadsheet, PowerPoint and/or database software to capture, monitor/review or update data daily, weekly, monthly, quarterly or yearly. • Create or co-create print media for use with outreach and educational elements of COHE program objectives. • Attend trainings or participate in professional development classes, as needed.
Customer Service and Team Behaviors • Demonstrate an atmosphere/attitude of respect for human dignity and the uniqueness of each person encountered in the clinic setting. • Promote and protect general safety for patients/families/friends and co-workers through adherence to correct procedures, timely communication of information, and appropriate consultation. • Act promptly and effectively during an emergency situation. • Maintain/improve own professional competence, knowledge and skills to meet identified self-learning needs and annual review requirements. • Apply appropriate policies, procedures, protocols and standards of practice in performing duties. • Support development of clinic and divisional efficiency and effectiveness through participation in quality assessment and improvement activities. • Demonstrate support for clinic and divisional policies and procedures. • Promote and contribute to the development of HSC practices and effective working relationships within the COHE team and with other departments/disciplines. • Other duties as assigned.
Values • Respect of Diversity/Inclusion/Equity • Dependable • Accountability and Attention to Results/Quality • Integrity/Professionalism • Initiative • Critical Thinking/Problem-Solving • Continuous Learning • Teamwork • Flexibility • Patience/Solutions-oriented/Responsive
Other Competencies • Uses age specific knowledge that reflects the special needs of a specific patient population. • Computer keyboard proficiency. • Ability to operate office equipment. • Ability to operate telephone system and other communication systems. • Ability to spell and alphabetize. • Ability to interview patients and obtain necessary information. • Basic knowledge of health care coverage. • Basic knowledge of hospital’s geography and resources. • Verbal and written communication skills. • Ability to communicate effectively in English. • Knowledge of medical terminology. • Basic knowledge of MS Word, Excel, and Powerpoint. • Able to predict injured worker needs based on characteristics of the claim (e.g. time loss status).
Desired Qualifications • A bachelor’s degree and three years of experience in a direct patient care, vocational rehabilitation, or occupational health care role. Experience with L&I State Fund workers’ compensation system. Proficiency in medical terminology OR equivalent education/experience. • Applicant will become enrolled with Washington State Department of Labor & Industries as non-provider biller. Must be able to obtain an NPI and L&I number.
Within 6 months of hire: • Participate in L&I orientation based in Tumwater. • May shadow HSC at an external COHE.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.