Primary Purpose: The Director of Donor Relations is responsible for leading the direction, operation and assessment of a comprehensive stewardship and donor relations program in support of Pacific's development goals. This position will be a vital member of the development team and will play a key role in Pacific's expanding donor relations program. The Director oversees all central stewardship processes and programs and collaborates with development teams and campus partners in a collective effort to ensure consistent, impactful stewardship communications and meaningful donor recognition at all giving levels. The position reports to the Assistant Vice President of Development.
This position is funded through the current fundraising campaign and is anticipated to be through the close of the campaign in FY22.
Essential Functions: 1. Develop, implement, and lead a successful and integrated donor relations program that strategically targets all levels of giving as defined by the Development team. Ensures donors are acknowledged, recognized and engaged to help strengthen their relationship with the University.
2. Develop annual business plans and budget.
3. Ensure the effective use of the annual operating budget.
4. Oversee the Assistant Director of Donor Relations for goal setting and performance management purposes.
5. Direct the development and implementation of strategic communications in multiple mediums in a timely fashion. This will include, but not be limited to, endowment reports, gift acknowledgements, giving societies,fundraising campaign materials, impact storytelling, and e-mail/online/social media communications.
6. Create innovative programs and projects to thank, inspire and steward donors.
7. Ensure donor relations and stewardship activities are tracked in the established databases to enhance relationships, assess effectiveness and increase the likelihood of continued support.
8. Partner with Pacifics development leaders to identify stewardship priorities, goals and activities for the Universitys high level donors. Oversee implementation, management and evaluation of these priority stewardship initiatives.
9. Lead stewardship and donor relations initiatives related to University-wide fundraising campaigns.
10. Ensure the central stewardship team provides a robust set of stewardship best practices, tools and training opportunities for development colleagues.
11. Oversee the effective administration of business processes, reports and software in support of Pacifics central stewardship systems.
12. Initiate and maintain ongoing and proactive networking and benchmarking with both internal and external stakeholders.
13. Responsible for the stewardship metrics dashboard and protocols for assessing ROI on stewardship initiatives.
14. Direct special projects as identified by Development to steward the Universitys donors.
Minimum Qualifications: Bachelors degree required, five plus (5+) years of relevant work experience with an track record of increased responsibility, preferably in development with a focus on stewardship / donor relations / customer service. Intermediate Excel and database software experience required. Ability to use various software programs and related tools to generate gift and fundraising based reports and analysis.
Preferred Qualifications: An understanding of philanthropy as it relates to higher education. Ability to inspire, educate and motivate development personnel about strong stewardship practices. Experience and discretion with confidential materials. Understanding of donor funded financial aid and scholarship practices in a university setting. Ability to interpret gift and financial data for fund tracking and donor stewardship practices. Demonstrated ability to develop (customized) stewardship and endowment reports. Ability to work independently in a deadline-oriented environment. Proven ability to review detailed materials accurately (frequently under time pressures). Ability to develop and monitor budgets and schedules. Ability to work effectively with diverse constituencies. Demonstrated ability to build manage, mentor and motivate an effective team. Expertise in strategy development and proven ability to develop and execute on plans. Ability to navigate a complex academic community and to build bridges and effective, collaborative relationships with internal colleagues and external stakeholders. Results-oriented leader with ability to successfully manage multiple and competing priorities. Strong project and process management skills. Exemplary interpersonal and oral / written communication skills. Strong negotiation, conflict resolution, and consensus building abilities. Innovative, creative strategist dedicated to continuous improvement.
Physical Requirements: The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requires extended periods of sitting and repetitive hand/wrist motion while using computer keyboard and phone. Frequent standing, walking across campus, climbing stairs, bending, stooping and reaching. Constant verbal and written communication. Occasional lifting up to 25 pounds.
Work Environment/Work Week/Travel: Work is frequently performed in a standard office environment with use of computer and phone. Work is typically scheduled during standard business hours however, evening and weekends will be required at various time throughout the year to accommodate business needs for special events, during board reporting periods and as aligned with special stewardship activities and events. Occasional travel both local and overnight. Use of laptops and mobile devices to access data.
Valid drivers license required. Incumbent must also be able to meet the Universitys fleet rules and be eligible to drive for University business. The University and its insurance carrier reserves the right to exclude applicants based on their driving record.
Hiring Range: Commensurate with experience, exempt
Background Check Statement: Applicants who are selected as final possible candidates must pass a criminal background check.
University of the Pacific is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
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Drawing on its rich legacy as the oldest chartered university in California, Pacific is a student-focused, comprehensive educational institution that produces outstanding graduates prepared for personal and professional success. Our student body thrives in Pacific's small classes and dynamic cultural environment, while our distinguished alumni are transforming their communities every day.
University of the Pacific is a nationally ranked university with a long tradition of dedicated teaching, small class sizes, practical experience and vibrant residential life. The breathtaking main campus in Stockton, California is home to seven schools and colleges, with more than 80 majors and programs of study. Pacific also has the McGeorge School of Law in Sacramento and the Arthur A. Dugoni School of Dentistry in San Francisco. Total university enrollment is nearly 7,000, with 3,757 undergraduates in an average class size of 19 and a student/faculty ratio of 14:1. Eighty-seven percent of students come from California, with 35 other states and 25 foreign countries also represented.