Position Description: Under the direction of the Assistant Director Database Services, provide a broad range of administrative, analytical, support, and operational functions in support of the Housing Services department. Major duties include maintain relevant question and answers in the Housing FAQ database as information changes including updating existing answers as well as creating new answers to better serve students; preparing analytical reports on Housing Services' processes, customer audits, and Housing FAQ database metrics. Maintain customer queue of questions to ensure timely responses by Housing Services staff. Act as primary point of contact for other departments using the Customer Relationship Management (CRM) system to send out information via mass mailings and surveys as well as any training needs. Maintain an email schedule to combine redundant contacts or overlap of content when possible. Proof read and edit mailings and surveys using HTML to ensure accuracy, readability, and brevity. Ability to perform an annual database upgrade including developing a test plan, completing full regression testing, and developing a user acceptance testing process. Editing the department web pages as needed. Editing the student facing portal for Housing Services. Maintain user security to the CRM database to ensure accurate security levels based on job function. Additional responsibilities include assisting with customer service on telephones, email, and in person, as well as daily mail room coverage. Develop and update ad hoc reports based on requests for data. Supervision of Housing Services Offices as needed for coverage.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy, https://policy.ucop.edu/doc/4000376/DiscHarassAffirmAction
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UCLA is known worldwide for the breadth and quality of its academic, research, health care, cultural, continuing education and athletic programs. UCLA offers undergraduate degrees in more than 127 majors and graduate degrees in 198 program areas. UCLA has 11 highly regarded professional schools. Eight are ranked among the nation's top 15 in their field by U.S. News & World Report. UCLA is consistently among the most popular campus in the nation for undergraduate applicants. The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability, or protected veteran status. Benefits:UCLA offers a comprehensive benefits package, including an average of three weeks' vacation per year; an average of 12 days per year sick leave; 13 paid holidays per year; health, dental and optical benefits; life insurance; disability insurance; the University of California Retirement Plan with 5 year vesting and various voluntary UC Savings Plans. There are also special programs and privileges available, such as accessibility to cultural and recreational programs, athletic events, and the University Credit Union.