The Facilities Service Center (FSC) is the communication hub for the department, providing a centralized point of contact for work requests and maintenance related information. The role of the FSC is to facilitate customer requests, maintain an equipment and work-order database and to gather and disseminate information. The FSC processes approximately 30,000 work-orders per year, recording all requests for maintenance or other specialty assistance. The FSC also coordinates with the appropriate groups within Facilities Engineering and Planning to ensure that customer needs have been communicated.
Under the direction of the director of business process, the temporary FSC coordinator provides excellent customer service and performs all duties necessary for the successful operation of the Facilities Engineering and Planning department. S/he assists with training users on proper procedures and generates reports using the asset and maintenance management database. The temporary FSC coordinator fields all facility maintenance-related phone calls, faxes, radio calls, e-mails, etc. and documents, prioritizes, and distributes requests for repairs and other maintenance related activities. S/he also assists all managers, project managers, and supervisors by providing information and reports on various topics, and performs other facility-related management tasks such as coordinating event schedules.
The ideal candidate has an exceptional customer service mindset and strong analytical and problem solving abilities. S/he can run queries, reports, and analysis using Oracle Discoverer.
Position Status: Temporary Full-Time
Rice University is an Equal Opportunity Employer with commitment to diversity at all levels, and considers for employment qualified applicants without regard to race, color, religion, age, sexual orientation, gender identity, national or ethnic origin, genetic information, disability or protected veteran status.
Internal Number: 22970
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