The Access Services department at Stanford University Libraries seeks a creative, energetic, and motivated individual to fill the role of Library Media Specialist. Work Schedule: Academic Year: Tuesday - Thursday 8:00am-5:00pm; Friday - Saturday 10:00am-7:00pm Summer Term: Tuesday - Thursday 8:00am-5:00pm; Friday 9:00am-6:00pm; Saturday 9:30am-6:30pm Intersessions: Tuesday - Thursday 8:00am-5:00pm; Friday 9:00am-6:00pm; Saturday 9:30am-6:30pm
The Media & Microtext Center of Green Library houses a large collection of audiovisual resources: 30,000+ movies and documentaries; 3,000+ video games; and library print publications stored in microforms (microfilm, microfiche, and microfilm). The Center also provides viewing stations and technology to use these resources. The Specialist will work at the Media & Microtext Center desk at Stanford's Green Library. S/he will provide excellent customer service to users by charging and discharging library and course reserve materials, answering questions, providing strong technical and computer assistance, processing newly received media materials and staffing the main circulation desk on a regular basis. S/he will successfully interpret and communicate SUL policies and procedures and develop a rich and varied knowledge of SUL resources and University services. The Specialist processes new audio-visual materials in a timely fashion (rehousing, labeling, and barcoding as needed.) S/he investigates minor database errors, and coordinates correction with the appropriate SUL Technical Services units. Finally, the Specialist reorders damaged and lost materials, consulting with the appropriate subject librarian to assure the accuracy and availability of replacements. Another aspect of this job is providing strong technical support for the Center's audiovisual and computer equipment (including microfilm readers, media viewers, media players, game consoles, computers, printers and scanners), working hand in hand with SUL IT to maintain and update them. This position will also participate in the Libraries' Expert Partner program - a technology liaison program between library departments and Library Technical Support. S/he will be acting Media Center desk coordinator in the absence of the Media Operations Manager, including opening and/or closing the Center and handling public service, technology and emergency issues. The incumbent may be required to handle difficult situations such as medical emergencies, building alarms or incident reports according to department procedures. As part of the larger department team, the Specialist is also cross trained to staff the two welcome desks, and the main Circulation & Privileges desk. The Specialist develops broad knowledge about library services, policies and resources. S/he assists users with our catalog and finding materials within our building and answering a variety of library and campus-related questions. The Library Specialist performs customer service transactions, including check-out and check-in of books and media, provides technical and computer assistance, interprets University affiliation details for properly issuing library cards, and accepts payments for library fees and fines. At our entry welcome desks, the Specialist performs access protocols for visitor registration and bag inspection. The Specialist makes referrals to supervisors, other library departments, and engages Public Safety for emergencies as needed.
JOB PURPOSE: The Library Specialist may be assigned several duties within one or more functional areas of a library. Performs tasks under general supervision, exercising some initiative. May supervise hourly employees and oversee the day-to-day operations of a branch library or library.
CORE DUTIES: Public Interaction, including job duties such as:
Perform circulation and privileges functions such as charging, discharging, managing holds and reserves, accepting payment of library fines, and issuing/updating library cards (for access and borrowing) according to established policies and procedures.
Refer fine appeals to supervisor
Assist patrons with access problems, route problems to supervisor
Release keys and combinations to assigned study spaces and lockers
Answer informational and ready reference questions in person and via email with clarity, accuracy and professionalism
Instruct users in the use of library catalog and other basic informational resources
May staff the library entry desk, performing bag check and basic circulation tasks. Materials Processing, may including job duties such as:
Receive and prepare new acquisitions and notify patrons of availability
Prepare items for shipment to commercial bindery
Receive and process items from/to auxiliary libraries; prepare return shipments. Verify shipments of inventory transfers between locations.
Create, maintain, delete and process both the print and the online Course Reserve materials Collection Maintenance, including job duties such as:
Screen and evaluate circulated materials for a variety of treatment options (i.e. repair, bindery)
Perform searches for missing items
Performs and monitors material transfers between locations
Performs quality control checks on stacks and maintenance and circulation activities
Uses regular reports to perform or delegate searches and identify materials needing record updates or transfers. Computing Support, including job duties such as:
Use on a daily basis common computer programs such as word processing, spreadsheets, Web browsers, and email
Monitor library email account and reports
Edit department intranet web pages as needed; monitor and update links and information on public-facing pages.
Assist users and perform basic troubleshooting for library technology such as photocopiers, printers, microfiche readers, etc. Building duties, may include job duties such as:
Opening and/or closing activities such as managing doors, lights and computers;
May perform walk-throughs to monitor or clear the building of all patrons
Investigate door alarms, report building or patron incidents to supervisors, Facilities and/or public safety as appropriate. Supervision, may include job duties such as:
May train or schedule student or hourly staff in routine service desk operations or routine collection maintenance activities. Assist supervisor in hiring or coaching hourly staff. MINIMUM REQUIREMENTS: Education and Experience Required Two-year college degree plus one or more years of experience in an academic library, or equivalent combination of education and relevant experience.
Knowledge, Skills, and Abilities
Experience with direct interaction with patrons
Demonstrated supervisory experience
Demonstrated computer literacy with word processing, spreadsheets and communication software such as email
Demonstrated interpersonal and organizational skills
Able to apply judgment in choosing procedures and evaluating alternatives
Demonstrated ability to perform detailed tasks accurately and efficiently
Possess strong communication skills in English
Demonstrated ability to be flexible and work well under pressure
Record of excellent attendance
Ability to push a cart weighing up to 650 lbs. that requires an initial push force up to 70 lbs.
Ability to work in an environment that is dusty and or moldy
Ability to lift books that are up to 10 pounds
Ability to kneel and reach
Must be able to stand for many hours
Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu/.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Stanford is an equal employment opportunity and affirmative action employer and is committed to recruiting and hiring without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Additional Information
Location: University Libraries, Stanford, California, United States Schedule: Classification Level:
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
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Located between San Francisco and San Jose in the heart of Silicon Valley, Stanford University is recognized as one of the world's leading research and teaching institutions. Leland and Jane Stanford founded the University to "promote the public welfare by exercising an influence on behalf of humanity and civilization." Stanford opened its doors in 1891, and more than a century later, it remains dedicated to finding solutions to the great challenges of the day and to preparing students for leadership in a complex world. The University's thriving diverse community is comprised of nearly 7000 undergraduate students, 12000 graduate students, 2000 faculty members, 1900 postdoctoral scholars, and over 11,000 academic and administrative staff in seven schools including several interdisciplinary research centers and institutes. The campus spreads over 8000 contiguous acres and nearly all undergraduates live on campus. Stanford offers bachelor's and master's degrees in addition to doctoral degrees (PhD, MD, DMA and JD) plus a number of professional and continuing education programs and certifications. More at http://facts.stanford.edu and http://www.stanford.edu. Stanford is an equal empl...oyment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stanford also welcomes applications from others who would bring additional dimensions to the University’s research, teaching and clinical missions.