The Telephone Triage Nurse (TTN) is responsible for providing safe, appropriate, and timely evaluation of patient symptoms via telephone. The TTN utilizes clinical experience, knowledge, skills and sound judgment in identifying the nature and urgency of patient health care needs. Telephone triage interactions may require assessment, patient education, and crisis intervention. The TTN properly applies standard protocols and reliable tools or decision-support tool algorithm and directs the caller to the appropriate level of care or service. The TTN facilitates referrals to primary providers, specialists, health care facilities, community or other resources.
Education: Graduate of an accredited school of Nursing. BSN preferred.
Licensure/Certification: Licensed to practice professional nursing in Texas. Related specialty certification required within two years of employment. Basic Life Support from a hospital-based American Heart Association (AHA) approved program. Other certificates as required by unit/service.
Work Experience: Three (3) years of nursing experience
Equipment Operated: Office equipment related to job duties.
Above Average Verbal (Heavy Public Contact); Bilingual Skills Not Required but are preferred; Writing /Composing
Customer service focused/oriented, superior nursing process skills, critical thinking skills, problem solving skills, pleasant telephone voice, ability to answer incoming calls and keep encounter patient/client-focused; uses excellent hearing and listening skills to receive detailed information; works well as a team member; effective with minimum supervision.
Other Skills: Analytical; Medical Terms; Mathematics; PC
Work Schedule: Weekends; Holidays; Flexible
Other Requirements: Ability to read, analyze, and interpret Harris Health system software, clinical care guidelines, technical procedures, or governmental regulations.
Demonstrates proficiency in crisis intervention, teaching/coaching, disease management, and diagnostic/monitoring.
Internal Number: 148228
About Harris Health System
The Harris Health System is a fully integrated healthcare system that cares for all residents of Harris County, Texas. We are the first accredited healthcare institution in Harris County to be designated by the National Committee for Quality Assurance as a Patient-Centered Medical Home, and are one of the largest systems in the country to achieve the quality standard. Our system includes 23 community health centers, five school-based clinics, a dental center and dialysis center, mobile health units, a rehabilitation and specialty hospital and two full-service hospitals.Ben Taub Hospital is a world renowned Level I Trauma Center with 586 licensed acute-care beds and provides a wide range of specialty care outpatient services. Lyndon B. Johnson Hospital is a 328 licensed bed acute-care hospital with a newly expanded Level III trauma center and a distinguished regional center for neonatal intensive care for high-risk deliveries.Harris Health is a teaching system for Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth). We train the next generation of healthcare providers on the latest medical procedures and technological breakthroughs.With... our fully integrated electronic medical records system, we offer patients the convenience and assurance that their medical history is accurate, safe and available when and where it is needed. Our Medical Home designation ensures that we offer a full range of preventive, specialty and acute care services for the entire family.