The Project Manager will manage the support projects for the North American Customers. This PM will be responsible for quoting, managing project booking and invoicing, keeping cost within estimated range, and acts as liaison between the support engineer and customer for items need special attention; PM will participate in periodical project review with Company Finance to present the project status and identify any potential issues and risks. The PM will maintain the current support customer database and generate alerts prior to the support expiration date to sales executives to initiate renewal. The PM will also work closely with Support engineers to identify any out of scope tasks and work out change orders with the customer.
Work with Sales Executives and/or Support Engineers to generate quotes and proposals for support opportunities and changes orders.
Prepare Rockwell PWO (project economic spreadsheet) forms to match approved scope documents from engineering estimates, risk analyses, current cost rates and pricing policies.
Maintain customer database and alert Sales executive for support renewals before support term expirations.
Attach PWO forms to and configure the Products in Salesforce.com opportunities upon completion of scope, estimation and pricing process.
Lead project hand-over meeting at Install project completion. Identical punch-list items and potential customer needs.
Keep track of the support activities, task progress, and project costs. Be the liaison between Support Engineer, customer, and or Sales Executives for items needing extra attentions.
Maintain customer database and alert Sales executive for support renewals before support term expirations
Proficiency with Project Management functions such as customer interface, project budget maintenance, project schedule maintenance and project manpower planning
Coordinate work with team engineers for improved efficiency.
Work with Other departments, such as Project Admin, Sales, to maintain accurate and efficient project booking.
Commercial project achievement and leadership in a controls engineering and automation related business
Manages and reports all financial aspects of assigned projects
Able to work with customers for business development and implementation strategies
Excellent collaborative skills and ability to effectively work in a team setting
May apply complex and advanced project management and scheduling techniques
Support the Support Engineers in the technical delivery of projects including direct engineering of project deliverables if feasible.
Ownership of administrative project activities (scope/risk, cost and schedule management, setup / upkeep / forecast / closure of projects in project information management systems, initiation of invoices, etc.)
Use company standard templates for all customer directed communication and/or tracking instruments.
Ownership of delivering projects within margin forecast, including development and execution of change orders as required.
Strong understanding of financial aspects of project management, percentage completion, revenue recognition, and project accounting
Personal commitment to excellence in every aspect of the business with an uncompromising stance on ethics and transparency, internally and externally
May participate in development of business team strategic plan
EOE, M/F/Disable, Vet #LI-MW2
Internal Number: 2663244
About Rockwell Automation
When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century.
You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth – and career opportunities.
As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.