The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.
The Team Coordinator serves as the primary point of contact for the scheduling concerns and coordination of patient related appointments in Infusion Services and Clinical Trials Unit (CTU). The coordinator will interface frequently with the Clinic Staff and Infusion/CTU charge nurses. This position is responsible for coordinating incoming calls related to same day requests, communicating effectively and proper follow-through based on process guidelines. This position requires considerable independence and prioritization, understanding of flow and scheduling systems. Excellent customer service and interpersonal skills are required. Professionalism and excellent communication skills is pivotal to this role.
Coordinates patient schedule with Clinic team coordinator and Infusion/CTU charge nurses
Communicates effectively to all team members via telephone and email in an effective and timely manner
Works collaboratively with other team coordinators as needed to assure accurate scheduling
Documents information on all communications in a complete and accurate manner.
Understands Infusion/CTU flow and is able to prioritize and problem solve request with ease
Supports goals and objectives of the InfusionServices by participation as a team member in projects and/or work assignments
Regular attendance and punctuality are essential functions of this job in order to carry out the primary responsibilities
High school graduate or equivalent
One year of customer service experience
Ability to work independently, organizing, and prioritizing concurrent responsibilities and demands
Ability to work in a high pressure, time-sensitive, and complex health care environment
Ability to demonstrate sensitivity and empathy in an emotionally challenging environment
Active listening skills
Ability to build relationships while maintaining appropriate boundaries
Ability to work independently, organize, and prioritize concurrent responsibilities and demands
Ability to use a mouse, navigate computer programs, and use email in a business setting
Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner
Ability to identify and triage issues appropriately
Attention to detail to ensure scheduling accuracy
Bachelor's degree (BA or BS)
Previous medical office/hospital experience coordinating physician appointments and patient services
Familiarity with medical terminology
Prior experience utilizing an electronic medical record system and/or an automated scheduling system
We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at email@example.com or by calling 206-667-4700.
The Seattle Cancer Care Alliance was incorporated in 1998 as a separate, jointly governed non-profit that included the cancer programs of three partners. Seattle Cancer Care Alliance is a cancer treatment center that unites doctors from Fred Hutchison Cancer Research Center, University of Washington Medical Center, and Seattle Children’s. The purpose of this organization is to provide state-of the-art patient and family centered care; support the conduct of cancer clinical research and education; enhance access to improved cancer interventions; and advance the standard of cancer care regionally and beyond. The Seattle Cancer Care Alliance is the only NCI-designated comprehensive cancer center in the Northwest, and according to the National Cancer Data Base, Seattle Cancer Care Alliance patients in general have better survival rates than patients treated at other cancer treatment centers.