The Department of Laboratory Medicine serves as a regional resource for clinical laboratory services required for patient care, research and educational programs in laboratory medicine. The department now employs 900 people who work at the award-winning University of Washington Medical Center (ranked among the top medical centers in the United States as rated by U.S. News & World Report), Harborview Medical Center (the region's only Level I Trauma center, known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally-and medically-vulnerable populations.), and many other clinical and research facilities in the area. The University of Washington (UW) is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement and natural beauty.
The Laboratory Medicine department has an outstanding opportunity for a full-time, first shift, PATIENT ACCOUNT REPRESENTATIVE 2.
Communicate with appropriate departments and various outside entities, such as hospital clients, clinics and other laboratories; initiate corrective actions in resolving account problems and discrepancies
Ensure collection of all revenue associated with laboratory services provided under the Reference Lab Services Program
Review all accounts prior to referral to collection agency
Counsel clients with overdue bills for account resolution
Arrange/review Refund Requests for overpayments or duplicate payments as necessary
Prepare monthly summary of revenue reports for Dept. of OB/GYN for departmental review
Prepare general vouchers and cash transmittals
Collaborate with Patient Financial Services regarding payment transfers
Prepare daily Xifin deposits
Monitor monthly BAR reconciliation, daily deposits, and journal vouchers
Review and prepare monthly revenue transfer for the Dept. of OB/GYN
On a daily basis, monitors and process journal voucher to transfer incoming ACH/EFT payments that belong to Lab Medicine
Maintains and update revenue collection report for NGS program, Reference Lab Clients only
Assists supervisor and manager in maintaining policies and procedures that ensure compliance with departmental and institutional regulations, as well as optimize collection rates
Perform other duties as required
This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment. As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.
REQUIREMENTS: High School graduation or equivalent AND two years of experience in patient accounting, customer service, or a related office environment OR Equivalent education/experience.
Familiarity with medical insurance billing and accounts receivable education/experience
Knowledge of and ability to work with computer-based billing and receivables programs
Knowledge of and ability to work with existing federal, state, and out-of-state regulations pertaining to Medicaid and Medicare
Demonstrated success working independently with minimal supervision.
Knowledge of medical terminology, CPT billing codes, and ICD-10 diagnosis codes
Experience using Sunquest Laboratory system
Experience using Xifin Billing system
Experienced at customer service relations
Familiarity with Macintosh-based Microsoft Word and Excel programs
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.