The PAS Specialist for the Department of Neurological Surgery supports a broad range of administrative and clinical support functions for the Department. Responsibilities include:
Gathers and records required information about patients
Provides specific customer services which include screening for financial eligibility, confirming health insurance coverage and individuals obligations, obtaining necessary authorizations for care, scheduling appointments and diagnostic tests, and assisting patients in an office and clinic setting
Handles incoming calls, processing new patient referrals, return visit requests, provider inquiries, as well as reviewing outpatient instructions with the patient and triaging phone calls related to patient care.
This position also includes front desk and check out services in the ambulatory care clinic setting
Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position
A positive attitude and compassion for patients experiencing difficult emotions arising from health care situations
Strong organizational skills and ability to self-direct and excel in a busy environment
Ability to work effectively with providers, managers, and peers and exhibit excellent customer service and communication skills
Excellent verbal and composition skills and ability to convey detailed and complex medical information
Proficiency in computer programs including MS Office Suite (Excel, Word, etc.) and medical based computer programs
Typing skills of at least 45 words per minute
Demonstrated ability to successfully operate and navigate a high volume, multi-line phone system
Demonstrable record of reliable attendance, punctuality and proven successful performance at past and present employers
High school diploma
Medical office experience in a neurological surgery department
Knowledge of neurosurgery terminology
Formal customer service training
Front desk and cash handling experience
Apply here online. Please be sure to upload a cover letter and resume.
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