Continually focused on advancement and improvement, our innovative sales and marketing professionals anticipate and respond to the ever-changing demands of our customers, members, regulators, and the marketplace.
Customer Onboarding and Implementation Consultant – Health Insurance
In this role, you will oversee fully insured and self-funded group installation processes across multiple regions and multiple functional areas. You will monitor installation activities for new and renewing national and regional groups, and will actively manage tasks, processes and timelines while always keeping the customer at the forefront. You will partner with sales and account management to support the customer through the installation process and to positively impact the customer experience as well as resolve issues during the installation process and/or escalate potential issues to department managers, national leads, or national directors. You may be responsible for creating and distributing installation plans, reports, summaries, and hand-off documentation and for supporting project initiatives, gap analysis, implementing lessons learned, training, and mentoring of new staff. In addition, you may be responsible for looking for opportunities for process improvement and influence change.
At least five years of account services, case installation/implementation, project/program management, operations, and/or relevant experience in a directly related field; more than five years of account services, case installation/implementation, operations and/or relevant experience within the health insurance industry, including project/program management experience, with successive levels of accountability and results preferred
A bachelor’s degree in business administration, health care administration, a related field, or four years of experience in a directly related field with a high school diploma or GED
Working knowledge of self-funding and fully insured health plans
An understanding of health care insurance products and processing
The ability to educate and influence complex, cross-functional business partners on self-funded products and administration
The ability to define, develop, document, and implement formal policies and procedures related to self-funded products and services
Thorough understanding of and experience in managed care and all health insurance products, including self-funded
Knowledge of the health insurance market
Knowledge of commercial and/or self-funded billing requirements and claims adjudication practices
Broad knowledge of health plan administration and operational needs for self-funded products
Strong interpersonal skills, especially specific to persuasion and negotiation
Demonstrated ability in influence operational management
The ability to determine the key risks that need to be addressed and develop actions plans that are multi-faceted in nature and include both business process
For immediate consideration, please visit http://kp.org/careers for complete qualifications and job submission details, referencing job number 820478.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
This position supports Kaiser Permanente’s code of conduct and compliance by adhering to all laws and regulations, accreditation and licensure requirements, and internal policies and procedures.
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