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UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for six consecutive years.
The University of Washington Tacoma is an anchor institution that is deeply invested in its local communities and in student success. As one of three campuses of a world-class university, UW Tacoma is dedicated to interdisciplinary and innovative teaching and scholarship and to engaging the community in mutually beneficial partnerships. UW Tacoma’s commitment to access and diversity is central to an environment where students, staff, faculty and South Sound residents find abundant opportunities for intellectual, personal and professional growth. More information about UW Tacoma and its strategic plan can be found here.
The Division of Student Affairs has an outstanding opportunity for a PROGRAM COORDINATOR in the Office of the Registrar. Under general direction of the Registrar’s Office Operations Specialist, this position supports the administrative functions of the UW Tacoma Office of the Registrar by providing direct service to students, faculty, staff, alumni and community members by in-office, over the phone and by email involving a breadth of understanding about the university departments, policies and regulations. Key functions include staffing front desk, managing office email inbox, issuing Husky ID cards, processing applications for returning and non-matriculated student admission, completing enrollment verifications and other documents on behalf of students, accurately updating student database for majors/minors, names/addresses, registration. This position also supports the Assistant Registrar by finalizing requests for hardship withdrawal and tuition forfeiture petitions through SDB data entry and communication with students regarding the outcome of their requests.
RESPONSIBILITIES Front Desk – Direct Services
Provide information and advice to prospective and current students, faculty and staff regarding registration policies and procedures in-person, over the phone and by email
Determine and assist students and academic advisors with forms needed for office transactions. Answer questions about UW Tacoma dates and deadlines, university policies, eligibility for programs such as Access enrollment for Seniors, and Tuition Exemption.
Produce identification cards using the tri-campus ID software for UW Tacoma students as a part of Orientation week activities and for faculty and staff upon hire
Troubleshoot student registration issues and challenges using the SDB and understanding MyUW student enrollment functions
Respond to requests sent by students, faculty, and staff via reguwt/deskpro system. Refer and forward to other offices or staff as needed and otherwise expedite requests as quickly as possible for best service to campus constituents
Complete enrollment verifications, format letters using standard templates as requested by students and applied for a variety of purposes
Update SDB with the following transactions: major and minor codes, add/remove holds, address updates, directory release updates, name changes, registration transactions, and registration conflict overrides.
Print Official and Unofficial transcripts as requested by student involving SDB entry and completed forms.
Process Non-Matriculated and returning student applications in coordination with Admissions Specialists involving downloads to SDB, entry into SDB, notification of any issues/concerns, completing files and finalizing request during established timelines, and notifying students
Enter all student requests for deferral of the fee for New Student Enrollment at Orientation. Data entry into the Enrollment Confirmation System and coordination with Student Transition Programs and Admissions Department.
Audit grade changes entered by the Assistant Registrar as the final review for our campus through a report sent regularly from UW Seattle
Assist with annual archive of student records involving review of records, student enrollment, compilation of files, data entry into SIS, and sorting for UW Seattle Records Office under the direction of the Records Analyst
High school graduation or equivalent AND two years of experience in the program specialty OR equivalent education/experience.
Two years of experience in a customer service-oriented position within higher education
Experience with a variety of technology: databases, general office applications, ID card software
Experience providing customer service to students, faculty, staff and the public in an enrollment or student affairs environment.
Experience working with University of Washington Administrative Systems including Student Database, Workday, and Enrollment Confirmation Systems.
Demonstrated ability to work collaboratively with students of diverse backgrounds, staff and faculty to provide excellent customer service demonstrating tact, diplomacy, discretion and sensitivity.
Ability to follow verbal and written instructions with close attention to details and accuracy.
Strong customer service focus and demonstrated excellent communication skills, both interpersonal and written.
Ability to work independently with limited day-to-day supervision in a highly productive team.
Ability to work, and build positive relationships, with all levels of the organization.
Excellent organizational skills in identifying and prioritizing work activities; ability to work on multiple and concurrent projects.
Use independent judgment in the interpretation and application of a variety of rules and procedures.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.