The Manager, Service Desk is responsible for the performance and supervision of the Community Health Choice Service Desk support team in the daily operations of a dynamic healthcare environment. The Service Desk support team provides technical support for local and remote Community Health Choice employees. Provides guidance, direction and prioritization of tasks and scheduling of tasks and resources within the support team. This includes maintaining quality support and operational efficiency to ensure all hardware and software related issues are resolved as effectively as possible for Community Health Choice end users and support of remote users in a virtual environment, Dell desktop computers, laptops and thin clients.
Associate's of Applied Science (AAS)
Bachelor's degree preferred
Five years with knowledge or experience using Service Now and SysAid ticketing platforms, Microsoft Windows Operating Systems (Windows 10 Pro and Enterprise), iPad OS, Microsoft Office, O365, and VMWare applications is preferred.
Three years management experience
Writing /Composing(Correspondence/ Reports)
Knowledge or experience using Service Now and SysAid ticketing platforms, Microsoft Windows Operating Systems (Windows 10 Pro and Enterprise), iPad OS, Microsoft Office, O365, and VMWare applications is preferred.
Internal Number: 148851
About Harris Health System
The Harris Health System is a fully integrated healthcare system that cares for all residents of Harris County, Texas. We are the first accredited healthcare institution in Harris County to be designated by the National Committee for Quality Assurance as a Patient-Centered Medical Home, and are one of the largest systems in the country to achieve the quality standard. Our system includes 23 community health centers, five school-based clinics, a dental center and dialysis center, mobile health units, a rehabilitation and specialty hospital and two full-service hospitals.Ben Taub Hospital is a world renowned Level I Trauma Center with 586 licensed acute-care beds and provides a wide range of specialty care outpatient services. Lyndon B. Johnson Hospital is a 328 licensed bed acute-care hospital with a newly expanded Level III trauma center and a distinguished regional center for neonatal intensive care for high-risk deliveries.Harris Health is a teaching system for Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth). We train the next generation of healthcare providers on the latest medical procedures and technological breakthroughs.With... our fully integrated electronic medical records system, we offer patients the convenience and assurance that their medical history is accurate, safe and available when and where it is needed. Our Medical Home designation ensures that we offer a full range of preventive, specialty and acute care services for the entire family.