JOB SUMMARY: The Field Services Specialist I is responsible for providing support to the users of Harris Health System information technology systems including: - PCs, Fax Machines, Mobile carts, End User Computing Mobile Devices, IP Phones, Video Conferencing, TV Headend, PC Operating System, Business Software, Monitors, Thin Clients, Printers and related peripheral equipment related to operating characteristics of current Windows desktop operating system - Managing assigned tickets and projects/work orders within the prescribed service level agreement - Meeting productivity goals The role includes on-site support and help desk support.
High school diploma/GED. Associate Degree preferred.
HDI Desktop Support Techniciancertification within 6 months of hiring.
Minimum of 2 years' experience repairing and supporting IT equipment and software.
Above Average Verbal (Heavy Public Contact), Writing /Composing (Correspondence/Reports)
Other Skills: Analytical, PC, Word
Work Schedule: Weekends, Holidays, Flexible, Overtime, On Call
Other Requirements: Drive company vehicle, must have valid driver's license, and clear driving record. On call duty after 9 months of hiring.
Internal Number: 148491
About Harris Health System
The Harris Health System is a fully integrated healthcare system that cares for all residents of Harris County, Texas. We are the first accredited healthcare institution in Harris County to be designated by the National Committee for Quality Assurance as a Patient-Centered Medical Home, and are one of the largest systems in the country to achieve the quality standard. Our system includes 23 community health centers, five school-based clinics, a dental center and dialysis center, mobile health units, a rehabilitation and specialty hospital and two full-service hospitals.Ben Taub Hospital is a world renowned Level I Trauma Center with 586 licensed acute-care beds and provides a wide range of specialty care outpatient services. Lyndon B. Johnson Hospital is a 328 licensed bed acute-care hospital with a newly expanded Level III trauma center and a distinguished regional center for neonatal intensive care for high-risk deliveries.Harris Health is a teaching system for Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth). We train the next generation of healthcare providers on the latest medical procedures and technological breakthroughs.With... our fully integrated electronic medical records system, we offer patients the convenience and assurance that their medical history is accurate, safe and available when and where it is needed. Our Medical Home designation ensures that we offer a full range of preventive, specialty and acute care services for the entire family.