Position Description: Under the direction of the Front Office Manager, the Assistant Front Office Manager is responsible for assisting in maximizing the LCC property's front desk and reservations revenue and assisting in the oversight of Front Desk staff, as well as all aspects of the Front Desk including check-ins, check-outs and guest services. This includes customer service functions, assisting in personnel actions and aiding in budget planning for a 24-hour facility.
The incumbent will assist in managing daily operations of the Front Desk Staff to maximize revenues and profits while attaining optimal guest satisfaction. Respond to guests' special requests, needs, problems, issues and concerns. Accommodate groups to ensure optimal levels of guest satisfaction and repeat business. Assist in monitoring and controlling daily revenues and expenses, ensuring procedures are followed to minimize losses and expenses and maximize conference center profits. Collaborate with housekeeping and maintenance operations to help coordinate services to guests. Supervise Front Desk Supervisors and Guest Service Agents; and assist in interviewing, scheduling, training, developing, coaching and counseling. Incorporate recommendations in performance reviews. Provide open communication and advise on discipline related issues, as appropriate.
Must be able to work nights, weekends and some holidays.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy, https://policy.ucop.edu/doc/4000376/DiscHarassAffirmAction
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UCLA is known worldwide for the breadth and quality of its academic, research, health care, cultural, continuing education and athletic programs. UCLA offers undergraduate degrees in more than 127 majors and graduate degrees in 198 program areas. UCLA has 11 highly regarded professional schools. Eight are ranked among the nation's top 15 in their field by U.S. News & World Report. UCLA is consistently among the most popular campus in the nation for undergraduate applicants. The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability, or protected veteran status. Benefits:UCLA offers a comprehensive benefits package, including an average of three weeks' vacation per year; an average of 12 days per year sick leave; 13 paid holidays per year; health, dental and optical benefits; life insurance; disability insurance; the University of California Retirement Plan with 5 year vesting and various voluntary UC Savings Plans. There are also special programs and privileges available, such as accessibility to cultural and recreational programs, athletic events, and the University Credit Union.