Provide support for all Care Management Department functions including health education and care coordination services for CCHP members. This position also provides call issue escalation for CCHP members or providers, manages a case load of members with low to moderate health complexity or may provide support for Team Lead duties, during the Team Lead's absence.
High school diploma or equivalent required.
Bachelor of Social Work preferred.
Certified Community Health Worker required.
Five years' experience in a managed care or medical office/hospital environment.
Spanish proficiency (verbal, reading and written) - must pass Spanish proficiency testing.
Superior verbal and written communication including motivational interviewing and adult learning principles.
Familiarity with basic medical terminology and ICD-9 and CPT coding.
Personal computer skills. Expertise with various software applications/databases (i.e., Microsoft Office).
Highly organized, ability to prioritize, and demonstrate complex problem solving skills.
Ability to work autonomously with minimal supervision.
Demonstrated care coordination concepts.
Licensed Bachelor Social Work preferred.
Internal Number: 38224
About Cook Children's Health Care System
Cook Children's Health Care System is a not-for-profit, nationally recognized pediatric health care organization comprised of eight entities – a Medical Center, Physician Network, Home Health company, Northeast Hospital, Pediatric Surgery Center, Health Plan, Health Services Inc., and Health Foundation.Cook Children's Medical Center Based in Fort Worth, Texas, the integrated system has more than 60 primary and specialty care offices throughout North Texas. Its service region includes Denton, Hood, Johnson, Parker, Tarrant and Wise counties, with an additional referral area encompassing nearly half the state.Cook Children's traces its roots back to 1918, but throughout its continual change and robust growth, it still embraces an inspiring promise – to improve the health of every child in its region through the prevention and treatment of illness, disease and injury. To live up to this promise, Cook Children's combines the art of caring with the use of leading technology and extraordinary collaboration to provide exceptional care for every child, every day.History – Cook Children's has a rich history of nearly a century of caring for children.Our Promise – Knowing that every child's ...life is sacred, it is the promise of Cook Children's to improve the health of every child in our region through the prevention and treatment of illness, disease and injury.Companies – Based in Fort Worth, Texas, Cook Children's is a not-for-profit organization that is comprised of eight nationally recognized companies.Community Health Outreach – Cook Children's Community Health Outreach works together with over 150 partner organizations to improve the safety and health of at-risk children through education, disease and injury prevention and support.Clinical Research – Cook Children's is home to a skilled team of research-minded physicians, nurses and health care professionals and administrators who drive our commitment to excellent clinical care and the search for medical advances.Public Relations – Cook Children's Public Relations works with national and local media outlets, produces Cook Children's publications, coordinates special events and helps develop key relationships within the community.Contractor & Vendor Information – Cook Children's contractors and vendors must ensure their employees are knowledgeable about working with our organization.Sponsorship guidelines – Cook Children's sponsors a select number of events that are strongly aligned with its promise to improve the health of every child in the region through the prevention and treatment of illness, disease and injury.