This is a part-timetemporary hourly position, maximum 18 hours per week.
ABOUT THE COLLEGE Bellevue College is a diverse student-centered, comprehensive and innovative college, committed to teaching excellence that advances the life-long educational development of its students while strengthening the economic, social and cultural life of its diverse community. Bellevue College is located just 10 miles east of Seattle where we serve a student population of over 45% students of color and over 1,800 international students. The college promotes student success by providing high-quality, flexible, accessible educational programs and services; advancing pluralism, inclusion and global awareness; and acting as a catalyst and collaborator for a vibrant region.
We strive to create a vibrant and inclusive campus community that supports a diverse student body, faculty and staff. As an essential part of ourmission and goals, diversity, equity and pluralism are promoted and fostered in all aspects of college life. By enriching student life through leadership opportunities, personal learning and cultural experiences, we are committed to building an inclusive and diverse campus community that fosters creativity, innovation and student success.
Provide excellent direct transformational service to students and other visitors within the Student Central service area, in person, and on the phone. Conduct unique Student Central business, which includes providing information about specific processes and requirements, updates, directions, and regulations, along with enrollment and financial aid functions, processes and procedures. Focus on the student experience and take a holistic approach when working with students and other visitors. Work to provide problem resolution for students experiencing difficulties and direct students to take appropriate courses of action based on student specific situations, and in accordance with college, state, and federal policies and regulations. Refer students with complex situations that require exceptions to policies and procedures to higher level staff. Assist higher level staff in the development of processes and activities needed to effectively serve the students and other visitors accessing the unique programs and services located in Student Central. Confer regularly with staff regarding the interpretation and implementation of program policies, and participate in establishing Student Central standards and identify areas for Student Central development. Other duties and projects as assigned.
Bachelor's degree or equivalent education/experience. Ability to use a computer for word processing, data entry, web activities, and written communication. Effective communicate skills, including with whom English is a second language. Ability to work effectively with diverse populations. Knowledgeable of, and experience working in accordance of, federal, state and college regulations and policies. Ability to work under general direction in a busy work environment with regular interruptions; Work well under stressful situations and manage stress appropriately Ability to work within a team environment, which promotes collaboration and cooperation to achieve team goals and deliverables. Ability to problem-solve and successfully work through challenging situations. Ability to exercise clear judgment and common sense. Must be customer/student focused with ability to build and maintain student satisfaction with the services offered by the program specialty or Student Central. Must be open to development & continual learning and display an ongoing commitment to learning and self-improvement.
SPECIAL INSTRUCTIONS Background Check: Prior to start an employment, a background check will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant's suitability and competence to perform in the position.
How to apply: Click on the wordApplyat the top right corner of the job announcement. Individuals interested in this position are encouraged to apply. Your application must include a complete online application and all of the required documents below to be considered complete: Complete an online Application (note that stating 'See Resume' on any section of the online Application will be deemed incomplete) Attach a Cover Letter Attach a Resume Attach a Diversity Statement that addresses the following: Please provide specific examples of how your educational and/or professional experiences, demonstrate your commitment to diversity and equity. (max 1 page)
Located in Bellevue, Washington, Bellevue College is a community based public institution. Bellevue College is a student-centered, comprehensive and innovative college, committed to teaching excellence, that advances the life-long educational development of its students while strengthening the economic, social and cultural life of its diverse community. The college serves 37,000 students every year, and is represented by 65 different countries. Bellevue College has a variety of distance learning options for the students such as online learning. Students have the opportunity to receive a variety degrees and certificates that range from a GED to a Baccalaureate degree. The Northwest Commission on Colleges and Universities accredits Bellevue College as a baccalaureate degree-granting institution.