494344 - Student Financial Services Customer Service Representative (Administrative Analyst/Specialist-Non-Exempt)
Classificaiton: Administrative Analyst/Specialist-Non-Exempt Department: Student Financial Services Sub-Division: Business and Administrative Services Salary Range: $3,288 - $6,347 per month (Anticipated hiring range: $3,288 - $4,053 per month) Appointment Type: Ongoing Time Base: Full-Time Work Schedule: Monday Friday, 8:00 AM 5:00 PM
Standing on 241 acres at the heart of Southern California, the university was founded in 1957 and has grown into a population of over 39,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to Californias revolving work force needs. At California State University, Fullerton we strive for continual improvement of students, staff, faculty and administrators through orientations, training programs and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, CSUF Garden Grove Center, Fullerton Arboretum, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program.
It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from a variety of career disciplines that share in the University's mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.
About the Position: The department of Student Financial Services operates as the University's cashiers responsible for collecting, disbursing, and allocating funds appropriately between students, banks and other external funding sources. We are seeking an exceptional individual to join our team as the Student Financial Services Customer Services Representative (Administrative Analyst/Specialist-Non-Exempt). The ideal candidate in this role should have a positive attitude and an active, energetic mind that is characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness.
Under general direction, reporting to the Assistant Director of Student Financial Services, the Student Financial Services (SFS) Customer Service Representative independently provides information, advice, and counsel on a variety of federal, state, and institutional student policies and procedures. The candidate will have a clear student-centered philosophy and will act as the front door and face of Student Financial Services Customer Service division. Responsible for researching, investigating, analyzing and following up with student questions, while, at the same time, providing excellent customer service and advice to students, parents, and university departments regarding CSU Fullerton policies and procedures. Maintains confidentially and adhere to FERPA privacy guidelines while reporting accurate financial data/detail to staff, students, faculty and other customers. Expected to have in-depth knowledge of CSUF campus policies and procedures. Will be up to date on industry standards and implement them as they apply. Represents SFS to effectively communicate with diverse groups including students, faculty, staff and the general public by providing courteous, prompt and excellent customer service. Values quality and timeliness of work and is self-directed. Must have the ability to focus on problem-solving and work collaboratively in a team-oriented environment. Strong attention to detail and flexibility to work within a team environment is essential as is the ability to multitask. Works closely with Financial Aid, Admissions, Records and other Student Service departments to provide seamless customer service. Responsible for oversight and lead coordination of external and internal marketing efforts for the department, media relations, community outreach, web communications, and publication functions. Ensures consistency of brand presentation across programs, aligned with division and university branding strategies. Serves as the department liaison to other university departments such as Strategic Communications, to ensure that university activities support the desired brand presentation. Create live chat services. Monitors and develops departmental social media. Other duties as assigned.
Bachelors degree from an accredited four-year college or university and/or the equivalent training and administrative work experience involving the study, analysis, evaluation, development or improvement of administrative policies, procedures, practices or programs. Working knowledge of the general practices, program or administrative specialty. Basic knowledge of and the ability to apply fundamental concepts. Working knowledge of budget policies and procedures. Ability to learn, interpret, and apply a wide variety of policies and procedures relating to and impacting the applicable program, organizational unit or administrative specialty. Knowledge of and the ability to apply basic methods and procedures used for research and statistical analysis. Ability to analyze data and make accurate projections using business mathematics and basic statistical techniques. Ability to make independent decisions, exercise sound judgment, handle multiple priorities, and organize and plan work assignments. Ability to compile, write, and present reports related to program or administrative specialty. Demonstrated ability to establish and maintain cooperative working relationships.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
Experience using PeopleSoft Student Financials functionality in a university environment. Working knowledge of Federal/CSU rules and policies. Experience providing customer service in a Higher Educational environment. Demonstrated proficiency in website development and maintenance and a thorough understanding of social media.
Special Working Conditions:
California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators and faculty thrive. Individuals interested in advancing the Universitys strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.
Multiple positions may be hired from this recruitment based on the strength of the applicant pool.
If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as Graduate Assistant, Teaching Associate, Instructional Student Assistant or a Student Assistant position.
Regular attendance is considered an essential job function.
Employee/applicant who submits an application for a position may be required to successfully complete job related performance test(s) as part of the selection process.
Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.
California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).
Hiring Preference: California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators and faculty thrive. Individuals interested in advancing the Universitys strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.Multiple positions may be hired from this recruitment based on the strength of the applicant pool.If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as Graduate Assistant, Teaching Associate, Instructional Student Assistant or a Student Assistant position.Regular attendance is considered an essential job function.Employee/applicant who submits an application for a position may be required to successfully complete job related performance test(s) as part of the selection process.Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e. H1-B Visas). Application Deadline:
California State University, Fullerton is a major regional university in a vital, flourishing area that includes Orange County, metropolitan Los Angeles and the expanding Inland Empire. The beautiful, 236-acre campus is set in Fullerton in north Orange County, about 25 miles from downtown Los Angeles and about 21 miles from nearby beaches. Cal State Fullerton has more than 37,000 students and approximately 1,800 full and part-time faculty members. The University offers 107 degree programs in eight colleges. Accredited by the Western Association of Schools and Colleges, CSUF is fourth in the nation for the number of bachelor's degrees awarded to minority students and first in California for the number of bachelor's degrees awarded to Hispanics.The University is one of the 23 campuses in the California State University System. Since the campus opened, CSUF has awarded degrees to more than 215,000 graduates. Many are leaders in business, government, education, and the arts.