The Mission Neighborhood Health Center is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, behavioral health, family planning, OB/GYN, HIV and homeless services. We are dedicated to health equity through the provision of culturally-sensitive and linguistically-competent services with a focus on the Latinx Spanish-speaking communities. At MNHC we are committed to a culture of excellence and financial success to fulfill our mission of providing health care access for all.
Behavioral Health Manager
The Behavioral Health Clinician (BHC) provides behavioral health services to clients/patients with mild-moderate mental health conditions and general psychosocial concerns. As a member of the primary care team, BHC provides assessment, diagnosis, treatment interventions and linkage and referral to more specialized services for patients in need of mental health and/or substance abuse services. The BHC also provides assistance to clients in accessing basic needs and addressing psychosocial issues that are barriers to effective treatment outcomes and client's ability to thrive. The BHC works closely with the primary care team to maximize patient access to BH services through "warm hand-off" and via internal referrals. In addition, the BHC is available to provide consultation to primary care providers and other members of the primary care team, and to coordinate with the psychiatrist and other members of the BH program.
ESSENTIAL FUNCTIONS / RESPONSIBILITIES
Provide brief or extended Psychosocial Assessments focusing on the patient's present situation, including medical, mental/behavioral health, substance abuse, socio-economic and immigration components, current needs, and relevant information from patient's history.
Performs crisis interventions and risk assessments for suicide and danger to others due to mental illness or grave disability.
Utilizes a participant-centered, strengths-based model of care, provides insight-oriented, behavior modifying, and/or supportive psychotherapy to individuals, families, and groups of patients, generally up to 10-12 sessions.
Uses evidenced-based models for care, including but not limited to: CBT, solution-focused therapy, harm reduction, motivational interviewing, and health psychology.
Utilizes depression screening tools (PHQ-9) and other screening tools as appropriate such as GAD-7. Follows the SAMHSA SBIRT (Screening, brief intervention, referral and treatment) model for patients with potential substance use disorders.
Assists clients/patients with symptom reduction (e.g. insomnia, anxiety, depression, and post-trauma symptoms, stress management, emotional dysregulation) through talk therapy, case management and coordination with PCP or psychiatrist if necessary.
Provides health and behavior assessment and intervention to client/patients with chronic disease or other health problems that are having difficulty managing their disease due to psychological, behavioral, cognitive, or social factors.
Creation of and linkage to already-existing groups that address recurrent referrals (e.g. psycho-education groups, substance abuse, coping with chronic pain, etc.)
Linkage to intra-agency components that address lifestyle adjustments or concerns, such as dietary changes, diabetes management, or medication adherence
Linkage to appropriate community resources, such as child, family, and educational resources, immigration resources, employment and disability resources and maintain knowledge of and relationships with these resources.
Linkage to County Behavioral Health System for patients with severe mental health needs and substance abuse treatment needs, and provision of behavioral health services until patients are connected.
Ongoing case management to address psychosocial issues which are, or could potentially, impact a patient's health or behavioral health.
Accurately records patients' assessment, behavioral health needs, treatment and referrals in medical record according to established protocols.
Actively utilizes the Health Registry to ensure patients' follow-up, track clinical improvements and develop written reports.
Works closely with the extended Behavioral Health team throughout MNHC to ensure standardization and quality. Engages in regular meetings as organized by the Behavioral Health Director or Manager and participates in MNHC-wide Behavioral Health initiatives and quality management projects.
Participates in peer review and individual and group consultation/supervision as assigned. Participates in other MNHC committee meetings as assigned.
**To perform this job successfully, an individual must be able to complete each of the essential job requirements satisfactorily. The qualifications listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Demonstrates the ability to express thoughts clearly, both orally and in writing
Demonstrates effective listening skills
Strives to understand the needs of clients/patients.
Treats all clients/patients with dignity, respect, and demonstrate appreciation of cultural differences.
Sees how a problem and its solution will affect other departments/sites.
Analyzes current procedures for possible improvements.
Makes sound decisions.
Analyzes problems skillfully.
Strives to understand the needs of patients/clients.
Treats all patients/clients with dignity, respect, and demonstrate appreciation of cultural differences.
Takes immediate action to correct any unsafe situation.
Follows correct procedures to ensure one's own safety and that of other team members.
Promotes team effort in all activities and uses a team approach to problem solving.
Understands and embraces the mission and strategic initiatives of the institution.
Adheres to NASW Code of Ethics, does not cut corners ethically; earns trust and maintains confidences; does what is right, not just what is politically expedient; speaks plainly and truthfully.
POSITION QUALIFICATION REQUIREMENTS
Masters in Social Work, Psychology or Marriage and Family Counseling from an accredited program or university.
Must have a LCSW, PsyD/PhD or LMFT California license.
Minimum of 5 years providing social work, behavioral health services to a diverse population.
Experience working with evidence-based brief counseling models.
Experience in Primary Care setting preferred.
Experience with Latinx population preferred.
Microsoft Office - Word, Excel, Outlook and Internet Explorer
Electronic Health Records
Tools & Equipment
General Office Equipment
Confidential and Sensitive Information
Ability to maintain the highest level of confidentiality when dealing with patient records and personal information. Demonstrated expertise in patient eligibility, enrollment rules, procedures as well as patient privacy and security standards. (HIPAA)
Bilingual - Fluent in English/Spanish, Required
While performing the duties of this job the employee is required to sit approximately 60% of the time, walk 20% of the time and stand 20% of the time. The employee is frequently required to use hands and fingers to type or handle, feel, and operate objects. The employee is required to occasionally lift and/or move up to 10 pounds. While performing the duties of this job the employee is occasionally required to reach with hands and arms. The employee is frequently required to speak and listen. Specific vision abilities of this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Internal Number: 3
About Mission Neighborhood Health Center
Would you like to make a difference in peoples lives?
Mission Neighborhood Health Center (MNHC) is a dynamic healthcare and community services organization that makes a unique contribution to the lives of individuals and their families. Our staff is committed to providing high quality, compassionate culturally competent primary care and social services, focusing on the Latino Spanish-speaking population. We integrate the following values into our work and care for our community:
Passion for service:
We value commitment and teamwork. We learn from each other, we support one another and grow together doing our best to improve health outcomes with our patients/clients.
We respect and honor the values and traditions of our patients. We believe that everyone should be treated equally, fairly, and with dignity.
We value partnering with our communities and with our patients by honoring their voices.
In support of the wellness and healing of our patients and community, we value high quality, evidence-driven and team-based care. We seek caring, skilled individuals to join us in our mission to serve others. MNHC is... more than just a place to work; it's a place where people come together to improve the quality of life and care for individuals who are often underserved. MNHC has a caring and professional team environment with a competitive compensation and benefits package. If you share our vision to serve others, we want to hear from you. Please check our current job openings noted below to see if there is a position that meets your qualifications and desires.