Position Description: Under the supervision of the Manager of OIT/IDRE Infrastructure Support Group, this Analyst position will operate and support the organization's Modeling and Statistical Computing Labs, staff desktops across a wide spectrum of users from non-technical to very technical, and the IDRE Portal. This position requires excellent oral and written communication skills.
LAB & STAFF DESKTOP SUPPORT: The Modeling Lab is an interdisciplinary computing facility that supports a wide variety of computer modeling, GIS, web-authoring, web-programming, graphics, animation, image-processing, compression and archiving applications, and is a meeting and collaboration space for Modeling users and projects. The Statistical Computing Lab supports software related to applied statistics, data analysis and other statistical computing issues. Staff use a wide range of applications from basic Microsoft Office programs to complex applications used in the Modeling and Statistics Labs, and sophisticated programs used to support high-performance computing.
The Analyst configures and maintains Windows and Mac desktop systems and laptops, printers, and mobile devices, and is responsible for providing high-level technology support services to OIT/IDRE staff and clients. The Analyst configures operating systems, installs software, prepares laptops, and mobile devices for remote network connectivity, and troubleshoots end-user software and hardware problems. The Analyst creates and maintains a library of software images for flexible deployment, deploys images, and administers Active Directory. Security is of the utmost importance, and the Analyst must ensure that devices are properly protected with proactive software updates, and with antivirus and end-point security software. The Analyst must manage a variety of software licensing systems, be able to troubleshoot a range of licensing issues, and generate reports and conduct in-depth usage analysis. Analyst is responsible for client follow-up, tracking unresolved issues, and reporting significant service issues to the Infrastructure Support Manager. The Analyst creates and updates user documentation, and maintains the internal technical knowledge and asset management databases. Analyst provides training on software applications and hardware devices.
IDRE PORTAL MAINTENANCE, PRESENTATIONS AND EVENTS: The Portal is an advanced presentation and meeting facility for faculty researchers and high-level campus administration groups. It is a meeting place for IT governance and policy groups, and the primary venue for IDRE/OIT classes, seminars and presentations.
The Analyst is responsible for technology and event support in the IDRE Portal. Working as a member of a team, the Analyst is responsible for physically preparing the facility for events, matching presenter technology needs with the complex capabilities of the facility, and integrating equipment into the existing multi-media infrastructure. The Analyst proactively works with event organizers to make sure their expectations are realistic and match the Portal's AV technology. The Analyst reviews presentations prior to events to ensure that they make optimal use of the presentation features in the facility. Event support will occasionally be required in other campus venues.
The position operates in an environment that uses Windows, Mac and Linux systems. Support is done independently and in collaboration with other departmental staff.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy, https://policy.ucop.edu/doc/4000376/DiscHarassAffirmAction
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UCLA is known worldwide for the breadth and quality of its academic, research, health care, cultural, continuing education and athletic programs. UCLA offers undergraduate degrees in more than 127 majors and graduate degrees in 198 program areas. UCLA has 11 highly regarded professional schools. Eight are ranked among the nation's top 15 in their field by U.S. News & World Report. UCLA is consistently among the most popular campus in the nation for undergraduate applicants. The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability, or protected veteran status. Benefits:UCLA offers a comprehensive benefits package, including an average of three weeks' vacation per year; an average of 12 days per year sick leave; 13 paid holidays per year; health, dental and optical benefits; life insurance; disability insurance; the University of California Retirement Plan with 5 year vesting and various voluntary UC Savings Plans. There are also special programs and privileges available, such as accessibility to cultural and recreational programs, athletic events, and the University Credit Union.