The Unified Communications (UC) Analyst Lead is responsible for the development and implementation of UC solutions and coordinating applications across the enterprise. Evaluates UC system capability to determine integration requirements and to ensure final solutions meet organizational needs and develops requirements to improve the efficiency and utilization of the UC's infrastructure, particularly where automation may be applied. Develops and tests UC software solutions and provides customer training of the UC features and functionality.
MINIMUM QUALIFICATIONS: Education/Specialized Training/Licensure: Bachelor's Degree or five (5) years directly related work experience in lieu of degree
Work Experience: Seven (7) years combined experience in telecommunications, voice, data, and call center or related areas Three (3) years of experience in providing Cisco Call Manager and/or Cisco Unified Communications Services
Equipment Operated: PC, office equipment, Digital telephony, IP telephony, video end-points
SPECIAL REQUIREMENTS: Communication Skills: Above Average Verbal (Heavy Public Contact) Writing /Composing (Correspondence/Reports)
Other Skills: Analytical, Research, Word Processing, P.C., MS Word, MS Excel
Advanced Education: Bachelor's Degree Major: Bachelor's Degree or five (5) years directly related work experience in lieu of degree
Work Schedule: Flexible, On Call
Other Requirements: Must be willing to respond to IT related Outages on 24x7 basis. Must have strong written and oral communication skills, excellent interpersonal skills, ability to prioritize work efficiently, and good team orientation.
TYPICAL DUTIES THAT MAY BE PERFORMED:
1. UC Capability Assessment o Manages analytical activities associated with one or more technical aspects of UC functions o Performs UC needs assessment to support new facilities, renovations, and equipment upgrades o Applies practical application of standard business processes. o Participates in the collaboration sessions with customers, and reviews calls for process and product improvement. o Establishes and strengthens relationships with business partners. Participates on monthly business reviews with business partners.
2. Project Initiation o Initiates new project to deploy UC function to meet customer's needs o Surveys and provides metrics on adoption
3. Customer Interface o Represents the business process owner for changes to existing processes, the development of new processes and system requirements. o Manages the relationship between IT and business process owner. o Serves as key contact and Subject Matter Expert (SME) for Unified Communications o Serves as liaison and escalation point for Unified Communications issues
4. Provides UC Training o Provides staff and customer training on UC functions o Provides support and training on UC equipment, i.e. digital, video, IP telephony equipment
Internal Number: 147759
About Harris Health System
The Harris Health System is a fully integrated healthcare system that cares for all residents of Harris County, Texas. We are the first accredited healthcare institution in Harris County to be designated by the National Committee for Quality Assurance as a Patient-Centered Medical Home, and are one of the largest systems in the country to achieve the quality standard. Our system includes 23 community health centers, five school-based clinics, a dental center and dialysis center, mobile health units, a rehabilitation and specialty hospital and two full-service hospitals.Ben Taub Hospital is a world renowned Level I Trauma Center with 586 licensed acute-care beds and provides a wide range of specialty care outpatient services. Lyndon B. Johnson Hospital is a 328 licensed bed acute-care hospital with a newly expanded Level III trauma center and a distinguished regional center for neonatal intensive care for high-risk deliveries.Harris Health is a teaching system for Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth). We train the next generation of healthcare providers on the latest medical procedures and technological breakthroughs.With... our fully integrated electronic medical records system, we offer patients the convenience and assurance that their medical history is accurate, safe and available when and where it is needed. Our Medical Home designation ensures that we offer a full range of preventive, specialty and acute care services for the entire family.