Position Description: The University of California, Los Angeles provides approximately 22,000 parking spaces to accommodate the needs of a growing community of 80,000 staff, faculty, students, patients and visitors. All 6 business units within UCLA Commuter & Parking Services (C&PS) work together to develop innovative parking customer service solutions and technologies to deliver a seamless customer experience.
Under the general supervision of the C&PS Director, the Commuter & Parking Business Analyst provides high-level analytical, technical and executive level support to the Director, overseeing the Director's Office and responding to complex inquiries often of a politically sensitive, highly confidential and/or time sensitive nature. The Business Analyst supports the Director, who oversees C&PS. To perform these responsibilities, the incumbent must balance competing user needs and service issues with prudent business practices using a high degree of political acumen. This is both a challenging and demanding position in terms of the required judgment, flexibility, sensitivity, and management expertise, as C&PS is a highly visible 24/7/365 customer service operation serving the core campus, medical campus and special event venues.
The Commuter & Parking Business Analyst serves as operational project lead on projects designed to improve the customer experience, including leading the 'Customer Champions' team, and increase employee engagement across the entire 400+ organizational headcount, including overseeing work environment improvements. Performs administrative duties that require excellent communication skills, initiative, discretion, and the ability to interact with all levels of the University community. Coordinate responses to requests for information related to collective bargaining of parking and vanpool issues, including rates and qualifications for programs. Oversee the creation of presentations/information related to parking and commuter program rates, programs and issues to be used in collective bargaining sessions, and other meetings with union representatives. In partnership with the Director, maintains compliance with audit guidelines and procedures, and provides financial analysis in support of Commuter & Parking Operations, including developing revenue trends analysis, variance reporting, and budget and business decision support.
The Commuter & Parking Business Analyst serves as the Departmental Administrator (DA) for C&PS on personnel/payroll issues for a staff of 250+ FTE/ 400+ HC, including oversight and tracking of drug/drive testing, background checks, and compliance training. Provides consultative services regarding University, organizational and departmental policies and procedures, and liaise with E&T Administrative Operations, the E&T Executive Director's office and other entities as appropriate. Supervise administrative staff who perform a variety of administrative/analytical duties in support of the day-to-day operations of C&PS.
The Commuter & Parking Business Analyst serves as a key member of the C&PS management team, providing managerial review, quality control and analytical support to C&PS, while actively planning and implementing strategic business objectives and continuous improvement programs that support the division's Mission, Vision and Values. This includes: major long-range planning for organizational structure, technology infrastructure and associated financial/budgetary analyses; staffing and deployment analyses; and service quality assessment and proactive problem solving for C&PS, which affect and have a major impact on the campus community.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy, https://policy.ucop.edu/doc/4000376/DiscHarassAffirmAction
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UCLA is known worldwide for the breadth and quality of its academic, research, health care, cultural, continuing education and athletic programs. UCLA offers undergraduate degrees in more than 127 majors and graduate degrees in 198 program areas. UCLA has 11 highly regarded professional schools. Eight are ranked among the nation's top 15 in their field by U.S. News & World Report. UCLA is consistently among the most popular campus in the nation for undergraduate applicants. The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability, or protected veteran status. Benefits:UCLA offers a comprehensive benefits package, including an average of three weeks' vacation per year; an average of 12 days per year sick leave; 13 paid holidays per year; health, dental and optical benefits; life insurance; disability insurance; the University of California Retirement Plan with 5 year vesting and various voluntary UC Savings Plans. There are also special programs and privileges available, such as accessibility to cultural and recreational programs, athletic events, and the University Credit Union.