IT Help Desk Consultant University of California Los Angeles
Requisition Number: 31568 Salary: 21.75-34.62
Position Description: Provide helpdesk services to Anderson School faculty and staff and to the students enrolled in the Full-Time, Executive, Fully-Employed MBA and Doctoral programs.
Helpdesk technicians are part of a team that supports hardware, software, operating system and classroom technology. Monitor help desk and classroom hot line calls and to serve as on-call technician as assigned. Troubleshoot laptop and desktop computer problems. Resolve routine computer, network and communication problems over the phone or perform service calls within the Anderson School building complex when appropriate. Follow up with end-users, track unresolved issues, and fully document problems and solutions. Test hardware and software in our fully networked environment, and provide support for classroom technology. Evaluate and provide specifications for new laptop and desktop models, and create and maintain how-to documentation and online training for users.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy, https://policy.ucop.edu/doc/4000376/DiscHarassAffirmAction
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UCLA is known worldwide for the breadth and quality of its academic, research, health care, cultural, continuing education and athletic programs. UCLA offers undergraduate degrees in more than 127 majors and graduate degrees in 198 program areas. UCLA has 11 highly regarded professional schools. Eight are ranked among the nation's top 15 in their field by U.S. News & World Report. UCLA is consistently among the most popular campus in the nation for undergraduate applicants. The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability, or protected veteran status. Benefits:UCLA offers a comprehensive benefits package, including an average of three weeks' vacation per year; an average of 12 days per year sick leave; 13 paid holidays per year; health, dental and optical benefits; life insurance; disability insurance; the University of California Retirement Plan with 5 year vesting and various voluntary UC Savings Plans. There are also special programs and privileges available, such as accessibility to cultural and recreational programs, athletic events, and the University Credit Union.