The University of California, Berkeley, is one of the world's most iconic teaching and research institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world. Berkeley's culture of openness, freedom and acceptanceacademic and artistic, political and culturalmake it a very special place for students, faculty and staff.
Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at http://jobs.berkeley.edu/why-berkeley.html.
Application Review Date
The First Review Date for this job is: November 18, 2019
The UC Berkeley Library is an internationally renowned research and teaching facility at one of the nation's premier public universities. A highly diverse and intellectually rich environment, UC Berkeley serves a community of 30,000 undergraduate students, 11,000 graduate students, and a faculty of 1,500. The Library aims to inspire and connect scholars with people and information to create new knowledge and to develop ideas that change the world. With 25 distinct destinations, including the Doe and Moffitt libraries, The Bancroft Library, the C. V. Starr East Asian Library, and an array of subject specialty libraries, the University Library offers services and materials that span the disciplines. The Library provides materials in all formats and offers robust services that connect users with these remarkable resources to inform their research and advance their understanding of the world. With nearly 13 million volumes, almost 100,000 active Library users, and more than 2.6 million online visitors per year, the Library's impact is vast. Learn more at http://www.lib.berkeley.edu/
This position has two main components: the first is providing evening and weekend public service to students, faculty, staff, independent researchers and the public in the subject specialty libraries of the Social Sciences Division. The position will be housed in the Environmental Design Library, but will work with all libraries in the division: Anthropology, Business, Environmental Design, and Social Research. Each library is staffed during the evenings and weekends by student library employees and the incumbent serves as a work leader for the student library employees and handles more complex problems that arise. This includes issues of access to the collections - circulation, reserves, and stack maintenance and basic information requests. In addition, this person will support student employees handling patrons engaging in problematic behavior, patrons with complaints, etc. The incumbent explains and interprets library policies and procedures as necessary.
Serves as work leader for student employees in the evenings/weekends, insures assigned tasks are completed and that a high level of service is provided. Gives feedback to circulation supervisors related to job performance of evening and weekend student employees in the SSD libraries. Fills evening shift gaps in emergencies for any of the social science libraries. Serves as primary resource for questions from student staff during evening/weekend hours, first point of contact for library emergencies, implements departmental procedures as necessary.
Troubleshoot (and report if can't be resolved) problems with facilities, hardware and software in any of the social science libraries during the evenings and weekends.
Provides assistance at the circulation desk as needed, attends Circulation Services Group joins and other relevant committees and projects.
Assists on various projects in support of collection development, outreach, and instruction such as: bibliographic verification and assistance with course and subject guide creation.
Experience with integrated library system circulation modules and public online catalogs.
Experience providing high-quality customer service, ideally in a library setting.
Strong oral and written communication skills.
Competency with standard office software (such as Google Sheets or Excel equivalent).
Ability to work evenings and weekends: Schedule is Sunday - Thursday 1pm-10pm during regular library hours, daytime hours Monday-Friday during periods when the library is closed evenings and weekends.
High School diploma or GED and/or equivalent experience/training.
Experience providing public service in an academic library.
Experience coordinating and completing projects.
Experience working with and/or supervising student employees.
Demonstrated ability to display a calm demeanor when assisting library users and while under pressure to complete projects by stated deadlines.
Salary & Benefits
The hourly salary range of the position is $21.88 - $24.87, commensurate with experience.
For information on the comprehensive benefits package offered by the University visit:
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.