JOB SUMMARY: Receives incoming phone calls for patient and general information, age, Codes and Condition calls. Responsible for reviewing hospital census provide phone number to patient room and proper transfer of caller. Properly direct and transfer of callers to specific departments and personnel of general information calls. Perform requested paging of personnel timely and accurately. Handles Codes and Condition calls timely and accurately per departmental procedures and Harris Health System policies.
MINIMUM QUALIFICATIONS: Education/Specialized Training/Licensure: High School Diploma or GED Work Experience: Minimum 6 months in customer service Equipment Operated: Personal Computer
SPECIAL REQUIREMENTS: Communication Skills: Above Average Verbal (Heavy Public Contact) Writing /Composing (Reports)
Other Skills: Strong Computer Skills, Analytical
Work Schedule: Flexible
Other Requirements: Excellent customer service skills, dependable, self-motivated, excellent communication skills, bilingual preferred. Must score minimum 80% on OPAC Customer Service Test.
Internal Number: 148467
About Harris Health System
The Harris Health System is a fully integrated healthcare system that cares for all residents of Harris County, Texas. We are the first accredited healthcare institution in Harris County to be designated by the National Committee for Quality Assurance as a Patient-Centered Medical Home, and are one of the largest systems in the country to achieve the quality standard. Our system includes 23 community health centers, five school-based clinics, a dental center and dialysis center, mobile health units, a rehabilitation and specialty hospital and two full-service hospitals.Ben Taub Hospital is a world renowned Level I Trauma Center with 586 licensed acute-care beds and provides a wide range of specialty care outpatient services. Lyndon B. Johnson Hospital is a 328 licensed bed acute-care hospital with a newly expanded Level III trauma center and a distinguished regional center for neonatal intensive care for high-risk deliveries.Harris Health is a teaching system for Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth). We train the next generation of healthcare providers on the latest medical procedures and technological breakthroughs.With... our fully integrated electronic medical records system, we offer patients the convenience and assurance that their medical history is accurate, safe and available when and where it is needed. Our Medical Home designation ensures that we offer a full range of preventive, specialty and acute care services for the entire family.