The Department of Laboratory Medicine serves as a regional resource for clinical laboratory services required for patient care, research and educational programs in laboratory medicine. The department now employs 900 people who work at the award-winning University of Washington Medical Center (ranked among the top medical centers in the United States as rated by U.S. News & World Report), Harborview Medical Center (the region's only Level I Trauma center, known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally- and medically- vulnerable populations.), and many other clinical and research facilities in the area. The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement and natural beauty.University of Washington Medical Center has an outstanding opportunity for a full-time (100%), evening shift, CLINICAL LABORATORY TECHNICIAN 2. This position performs as a member of the Call Center Team, the coordination of the pre-analytical and technical activities of the Department's clinical laboratory referral testing service for non-UWMC clients.RESPONSIBILITIES:Advises clients and potential clients of the optimum use of Laboratory Medicine's Clinical Lab ServicesProvides technical information regarding methodologies used within the clinical lab at UWMC Responds promptly, courteously, and professionally to phone and written inquires from clients about test information, results, and other elation informationFollows phone log in procedures adhering to 92% logged in time to time sheet time, and properly utilizes other designated time such as "not ready" for processing work while unavailable for incoming calls Participates toward the goal of providing enhanced services to the clients of the department Demonstrates decision making and problem solving ability on certain requisitions ensuring that these specimens are able to meet the test run for that day and provide results in a timely manner Engages in professional communications and establishes collegial relationships with all areas of lab Participates in the goal of providing enhanced service to the departments' clients Demonstrates effective communication with the supervisor, manager, workers, lab technician and all member of the Lab Med team Demonstrates the ability to problem solve to expedite processing of specimens that are received mislabeled, unlabeled, missing patient data, insufficient quantity, etc. and contact clients as required Resolves problems related to delivery service to clients, providing supervisor with feedback regarding client needs Trains and supports new client services staff for Community Services May train new Clinical Laboratory Technician 1 staff for specimen processing division Provides referral resource to other laboratories, maintains a high level understanding of the Laboratory referral industry in order to refer clients to appropriate testing centers Facilitates medical or technical consultation by faculty members or laboratory staff to Reference Laboratory Services clients when appropriate Functions as dispatch for courier service, provides input for changes or expansion for existing routes Provides back-up coverage for courier rotes on limited occasions as needed, using a University vehiclePerforms continual monitoring of lab reports to verify consistency of servicePrepares supplies and reports for delivery of clients; monitors inventory. Participates in the timely, manual release of patient results, according to UWMC and Department policyDemonstrates proper identification and reporting of errors, and understands the reporting procedures to provide timely follow through of these errors to ensure the least impact to our clientsDemonstrates an ability to be flexible, organized, work as a team member to provide maximum coverage and quality service for our clients in stressful and all situationsThis position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment. As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.REQUIREMENTS:An Associate Degree from a Committee on Allied Health Education and Accreditation (CAHEA) accredited Medical Laboratory Technician program including courses in chemistry and biologyORequivalent education/experience.DESIRED:Excellent customer service skillsAbility to handle a high volume of calls, prioritizing and working under pressure calmly and efficientlyFamiliarity with Department of Laboratory Medicine operations and proceduresFamiliarity with word processing, spreadsheet, and database softwareExperience in a major medical hospital laboratoryExperience with laboratory information systemCONDITIONS OF EMPLOYMENT:May be required to work in other departmental locations in order to meet patient service requirements, including but not limited to UWMC, HMC, CHRMC, Fred Hutchinson Cancer Research Center, SCCA, Roosevelt, etc.May be required to work weekends and holidaysAre considered essential staff and required to report to work in inclement weather
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.