The Library Specialist provides extraordinary customer service and experiences within a dynamic, high volume, 24/7 environment by overseeing and coordinating student hiring and onboarding and scheduling for four dynamic service points on behalf of the User Success and Services Department.
May work across departmental lines and hold responsibilities within other departments in the Libraries.
Manages all aspects of the hiring, onboarding and scheduling process for the department. This includes but is not limited to recruiting potential student employees, planning and executing the interview, hiring and onboarding process once hires have been made, and scheduling student employees to provide 24/7 coverage of our four service points. Engages in a team-based leadership model to assist users in person and virtually in discovering and accessing library resources in support of the research, teaching and learning needs. Initiates proactive problem solving and advocates for solutions that promote transformative learning experiences. Carries out and reports on assessments for hiring initiatives, services, and resources for evidence-based decision making. Engages in ongoing professional development initiatives to maintain and enhance skills. Engages in cross-departmental strategic, communication and functional task forces within University Libraries. Performs other duties as assigned.
High School graduation or GED. Two (2) years related experience. Computer literate and technologically adept. Proficiency in MS Office Suite, specifically Outlook, Word, and Excel. Proficiency in Windows Operating System and file management.
Bachelor’s degree or equivalent experience.
Experience managing hiring processes
Experience with service point scheduling
Experience with staff onboarding
Two (2) years of general work experience in a library environment.
Public services or customer service experience in an academic library or related environment
Experience with needs assessment
Experience with online searching, reference resources as well as a variety of online citation and full-text databases
Knowledge, Skills and Abilities:
Ability to foster a positive working environment and model the Libraries' values through daily actions and behaviors
Effective leadership skills
Effective project planning and management skills
Effective time management skills
Ability to work collegially and collaboratively with people of diverse backgrounds.
Advanced customer experience skills
Ability to communicate effectively, including excellent interpersonal skills as well as verbal and written skills
Ability to pay attention to detail
Ability to transfer and apply knowledge and experience to new situations
Ability to follow through on projects
Ability to analyze situations and make sound decisions
Ability to excel in a
Internal Number: 10748
About University of Texas at Arlington
With annual research expenditures in excess of $100M, the University of Texas at Arlington is a Carnegie Research-1 “highest research activity” institution committed to life-enhancing discovery, innovative instruction, and caring community engagement. A leading institution in the heart of the thriving North Texas region, UTA nurtures minds within an environment that values excellence, ingenuity, and diversity. With a total global enrollment of over 59,000 in AY 2018-19, UTA is one of the largest institutions in the University of Texas System. Guided by its Strategic Plan Bold Solutions | Global Impact, UTA fosters interdisciplinary research and teaching to enable the sustainable megacity of the future within four broad themes: health and the human condition, sustainable urban communities, global environmental impact, and data-driven discovery. UTA was cited by U.S. News & World Report as having the second lowest average student debt among U.S. universities in 2018. U.S. News & World Report also ranks UTA fourth in the nation for undergraduate diversity. The University is a Hispanic-Serving Institution and is ranked as the top four-year college in Texas for veterans on Military Times’ 2018 Best for Vets list.