As the region's only Level I Trauma center, Harborview Medical Center (HMC) is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD, Center for Advanced Reconstruction and Rehabilitation (CARER), and mentally-and medically- vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW's School of Medicine. The UW is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.Pioneer Square Clinic & Downtown Programs provides care for Harborview's mission population addressing health equity issues by increasing access to care in our unique primary care settings, homeless shelters, housing programs and community settings for people without housing or vulnerable housed. This position will be sited in one of our primary care clinics, Pioneer Square Clinic, and may require some time working in one of the other primary care clinics in the Pioneer Square Downtown Programs. Must be skilled at taking care of people with comorbid conditions including substance use/abuse, mental illness and complex physical health conditions with the ability work collaboratively with an outside agency and transitions of care from ED or hospital discharge. The HMC Pioneer Square Clinic has an outstanding opportunity for a temporary/hourly MEDICAL ASSISTANT. Under general supervision, the Medical Assistant (MA) will assist the medical and nursing staff by performing delegated tasks that involve direct patient care, technical procedures or monitoring that may be invasive and require skills validations, transportation of patients or supplies and specimens, ordering and stocking of supplies, and maintenance of special equipment, including sterile equipment and set-ups. The MA role may include coordinating the clerical activities and supporting the front desk activities for patient care in the clinic. The MA participates in clinic and selected divisional activities to promote effective problem solving and communication.RESPONSIBILITIES:CLINIC FLOW ACTIVITIESEnsure exam rooms are stocked, clean and ready for patientsMaintain and use supplies and equipment in a cost-effective mannerPrepare medical record for clinic visit. Verify presence of medical records and diagnostic testing (lab work and images) prior to scheduled appointments, requesting existing records and x-rays as necessaryCoordinate communication flow in the clinic including answering and directing telephone inquiries to the appropriate individualProvide basic telephone screening per clinic protocols and recognize emergent/urgent problems and direct to the nurse or physicianCoordinate clerical patient care activities and/or specialized technical duties unique to the assigned clinic to ensure accurate and expedited patient check-in and discharge, including obtaining consents for care and referral informationTake initiative to maintain patient flow for assigned providers/teamTransport patients and lab specimensComplete billing documents as appropriateSchedule appointments for patientsPATIENT CARE ACTIVITIESPrepare patient for examination by the provider. Observe and document the patient's physical and emotional condition and vital signs in the medical record, recognize and report symptoms of common medical illnesses to physician or nursePerform delegated patient care activities/education in accordance with established standards of practiceAssist during patient examinations and procedures performed by health care professionalsMay withdraw venous blood and capillary blood when certified as a Healthcare Assistant and completion of a competency skills checkMay give injectable medications that have been registered with the WA State Department of Health when certified as a Healthcare Assistant and successfully completed the ACS study module and competency skills checkCUSTOMER SERVICE AND TEAM BEHAVIORS Greet patients and familiesReview patient needs with providers daily, preferably at the start of each day or sessionAdvocate for the patient/family by locating appropriate staff to address concerns Appropriately directs patients and others to other departments across the medical centerDemonstrate an atmosphere/attitude of respect for human dignity and the uniqueness of each person encountered in the clinic settingPromote and protect general safety for patients/families/friends and co-workers through adherence to correct procedures, timely communication of messages and test results, and appropriate consultationAct promptly and effectively during an emergency situationMaintain/improve own professional competence, knowledge and skills to meet identified self-learning needs and annual review requirementsApply appropriate policies, procedures, protocols, and standards of practice in performing dutiesSupport development of clinic and divisional efficiency and effectiveness through participation in quality assessment and improvement activitiesDemonstrate support for clinic and divisional policies and proceduresPromote and contribute to the development of team in clinic and working relationships between the clinic and other departments/disciplinesParticipate in orientation of new staff and preceptorship of MA studentsOther duties as assignedREQUIREMENTS:Completion of a Medical Assistant course accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or Accrediting Bureau of Health Education Schools (ABHES) or other recognized regional or national accreditation board; OR equivalent education/experience. Legal Requirement:Must be Washington State Medical Assistant-Certified or achieve this designation during the probationary period. Failure to achieve and/or maintain this designation will result in termination of employment. Desired:Experience working in high volume clinic environment.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.