Under general supervision interacts with clinical departments utilizing systems to ensure optimum functionality, availability, system responsiveness, and integrity of both on-line and archived data. Works closely with other technical support personnel in Information Services to ensure compliance with security, disaster recovery, change management and other technical guidelines as established by policy. Responsibilities include: system administration, supporting and troubleshooting the core applications, and custom system to system interfaces. Maintains system hardware with diagnostic workstations, web interfaces, media devices, and other related equipment. Responsible for the day-to-day operations. Completes established competencies for the position within designated introductory period. Other related duties as assigned.
-Provides direct and timely support to all Clinical Systems users.
Resolves technical and administrative issues on assigned equipment and provides timely communications of issues.
Reconciles or corrects patient data, records, or images when necessary.
Conducts system installation and application adjustments as necessary.
Takes appropriate actions as required with assigned servers to minimize downtime when instructed to do so.
Oversees and reports activities of vendors in support and maintenance of systems and the installation of new components.
Maintains comprehensive site documentation to include an inventory of assigned equipment, system configuration details, warranty information, emergency contact lists and escalation procedures.
Troubleshoots hardware and software issues and documents issues and resolutions.
Establishes system performance benchmarks and thresholds.
Performs daily system checks to include the review of system logs, clearing of errors, responding to failures/warnings and the comparison of system characteristics against benchmarks and thresholds.
Implements and maintains a Quality Assurance/Quality Control (QA/QC) program that includes performance and documentation of periodic calibration and preventive maintenance of assigned equipment.
Provides education and training on systems in use and provides periodic training updates as systems are upgraded or enhanced to all appropriate clinical staff as required.
Implements system updates and enhancements and provides in-service presentations to inform personnel of system enhancements, their capabilities and impact on operations in coordination with the vendors, Information Services, Biomedical Engineering and department supervisors.
Maintains system security, audits system access and works with IS Security analyst to ensure compliance with security policy and procedures.
Reports security incidents per policy.
Required: Associates in IT, Computer Science or related Information Systems field Preferred: Bachelors in IT, Computer Science or related Information Systems field
Required: 4 years healthcare experience, 2 years systems experience Preferred: 6 years healthcare experience, 4 years systems experience
Job: Information Systems
Primary Location: Sunnyvale, Texas
Facility: Baylor Scott & White Medical Center - Sunnyvale
Job Type: Full-time
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Internal Number: 1905040023
About Baylor Scott & White Medical Center - Sunnyvale
“Tenet Healthcare Corporation is a diversified healthcare services company with 115,000 employees united around a common mission: to help people live happier, healthier lives. Through its subsidiaries, partnerships and joint ventures, including United Surgical Partners International, the Company operates general acute care and specialty hospitals, ambulatory surgery centers, urgent care centers and other outpatient facilities. Tenet's Conifer Health Solutions subsidiary provides technology-enabled performance improvement and health management solutions to hospitals, health systems, integrated delivery networks, physician groups, self-insured organizations and health plans.