The Graduate Assistant - Non- Teaching will assist our IT Support team to follow up on unresolved issues, provide first tier support for user problems and diagnose and repair reported problems.
Provide first tier support for user problems relating to hardware and software issues.
Follow-up on unresolved issues and projects, test fixes to ensure problems have been resolved and assist with internal physical moves of PCs, telephones, etc.
Diagnose and repair reported problems, which includes documentation of all pertinent end-user information and of the nature of the problem.
Complete special projects as requested by supervisor.
Prepares and maintains system documentation and operating procedures.
Required Education and Experience:
Bachelor's degree in an applicable field.
Must be enrolled as a full-time graduate student at Prairie View A&M University. (Minimum of 9 credit hours during the regular fall and spring semesters and 6 semester credit hours for the summer semester).
Must be in good academic standing.
Job Posting Close Date:
Preferred Education & Experience:
Must have excellent communication skills with the English language to provide effective phone, desktop, and email support.
Must be a customer service focused individual.
Please attach all required documents listed below in the attachment box labeled as either “Resume/CV or Resume/Cover Letter” on the application. Multiple attachments may be included in the “Resume/CV” or Resume/Cover Letter” attachment box. Any additional attachments provided outside of the required documents listed below are considered optional.
·Resume or Curriculum Vitae
Application Submission Guidelines:
All applicants are required to apply via our Career Site on or before the closing date indicated on the job posting. Applicant inquiries received via email and websites such as Indeed, HigherEdJobs, etc. will not be considered unless the individual has applied to the available position via the PVAMU Career site.
The required documents listed in the above Required Attachments section must be attached to the application prior to the job closing date indicated to ensure full consideration for the application submitted. Please contact the Office of Human Resource on or before the closing date indicated above at 936-261-1730 or firstname.lastname@example.org should you need assistance with the online application process.
Background Check Requirements:
Internal Number: R-023804
About Prairie View A&M University
Prairie View A&M University is dedicated to excellence in teaching, research and service. It is committed to achieving relevance in each component of its mission by addressing issues and proposing solutions through programs and services designed to respond to the needs and aspirations of individuals, families, organizations, agencies, schools, and communities--both rural and urban. Prairie View A&M University is a state-assisted institution by legislative designation, serving a diverse ethnic and socioeconomic population, and a land-grant institution by federal statute.