As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world. UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a "Great College to Work For" for six consecutive years. The University of Washington Office of Admissions has an outstanding opportunity for a Senior Admissions Counselor. Admissions, a unit within the Enrollment Management, supports the Provost as well as the University of Washington community. The mission of the Office of Undergraduate Admissions is to attract and enroll talented and diverse students in order to help create an intellectually and culturally vibrant student body. The values of the University - integrity, diversity, excellence, collaboration, innovation and respect - are exemplified by the Office of Admissions. The Admissions staff enjoys a fast-paced work environment noted for its commitment to diversity and excellence. The Senior Admissions Counselor hires, trains, schedules, leads, and directs the work of 20 student employees who help respond to 33,000 inbound phone calls, 27,000 email inquiries and nearly 1,600 drop-in visitors annually for the Office of Admissions. Reporting to the Assistant Director of Admissions for Recruitment, this position ensures that Admissions front line staff are knowledgeable in the freshmen, transfer, international and post-bacc admissions process, direct questions to the appropriate person/office across campus and provide outstanding customer service.Additional responsibilities of this position include counseling prospective students, managing a local recruitment territory, budget planning and management, coordinating the mentor program, using CRM technology to track and report data for all inbound (call, email and drop-in/appointment) activities for the Office of Admissions and serving as a critical liaison between the Admissions processing and the frontline recruitment team.This position is a senior member of the Admissions Counseling team and has responsibility for ensuring accurate, consistent, and friendly customer service is provided to prospective students, families, and other influencers who interact with the Office of Admissions. In consultation with the Senior Associate Director of Admissions, the Senior Admissions Counselor will provide annual budget projections for student employee wages and will review student hours and budget expenses regularly.In order for the UW to attract the world's most promising students, Admissions must provide outstanding customer service at all times. Admissions utilizes student employees to manage inbound phone calls, emails and drop-in visitors annually, and this position plays a vital role in providing consistent, thorough training to these student employees. Nearly all prospective students and many applicants have contact with this team. Responsibilities:* Counsel prospective applicants, manage local recruitment territory, represent the University at local high school visits, college fairs and college nights.* Hire, train, schedule, manage and lead up to 20 student employees. Lead monthly team meetings for student employees. Keep University and Admissions contacts up to date and update training materials quarterly. Serve as point of contact with Admissions processing team for all front line inquiries.* Be part of the freshman holistic application review team.* Other duties as assigned.Requirements include:Bachelor Degree Three years' experience working in Admissions, advising or other university student services Must be flexible and have the drive to work in a fast-paced environment. Strong interpersonal and writing skills are essential, as are strong public speaking skills and the ability to represent the University in a positive way to diverse audiences. Must be comfortable with technology and have familiarity with word processing, spreadsheets and database software tools. Demonstrated ability to work effectively both independently and as part of a team. Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.Desired:Experience working within complex organizations similar to the University of Washington. Experience in a call center or other office with high inbound traffic (i.e., phone calls, emails, drop-in visitors) Experience managing university student employees. As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.Application Process:The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.