The Administrative Specialist is an advanced pharmacist practitioner responsible for providing and coordinating pharmaceutical care to the patients of Houston Methodist through medication use evaluations, drug policy development, and continuous quality management activities related to his/her specialty focus area designed to improve operational efficiency and patient safety. Serves on one or more Medical Staff, Hospital, and/or Departmental Committees or Subcommittees. The Administrative Specialist also serves as a role model for the pharmacists, technicians, pharmacy students, and residents in the integration of clinical and dispensing services in the Department. Plans and participates in staff development and coordinates intradepartmental quality management and performance improvement initiatives related to the respective specialty areas of focus. Contributes to fulfilling the departments mission by collaborating to provide innovative, personalized, cost effective pharmaceutical care in a culture dedicated to quality and safety.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
I. Provide personalized care and service by consistently demonstrating our I CARE values:
INTEGRITY: We are honest and ethical in all we say and do. COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs. ACCOUNTABILITY: We hold ourselves accountable for all our actions. RESPECT: We treat every individual as a person of worth, dignity, and value. EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
II. Focuses on patient/customer safety III. Delivers personalized service using HM Service Standards IV. Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words) V. Intentionally rounds with patients/customers to ensure their needs are being met VI. Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job
PRIMARY JOB RESPONSIBILITIES
PEOPLE 20% 1. Promotes a positive work environment and leads the team to be dynamic and a focused work unit that actively helps one other to achieve optimal department results. Collaborates with other health care professionals as needed for problem resolution and/or achievement of identified patient specific goals. Role models to team members effective communication skills, assisting in their development of such skills (EF) 2. Develops educational materials and provides educational programs for the pharmacy staff and other hospital personnel. Serves as a preceptor for students from the affiliated colleges of pharmacy and/or pharmacy residents. 3. Communicates regularly with the pharmacy management team regarding personnel issues, quality improvement initiatives, and regulatory compliance matters. Effectively implements protocols and objectives with team members to result in optimization of staff performance, teamwork, patient safety, and customer service. EF
SERVICE 20% 1. Manages daily workload fluctuations, recommending changes as appropriate for optimum patient care with respect to staffing assignments and work output. Oversees activities of staff assigned in the area. Coordinates activities with staff to ensure accurate and timely delivery of medications to patient care areas while functioning as shift coordinator. (EF) 2. Performs functions of a unit based pharmacist and exercises good judgment in patient care decisions by providing operational and clinical support which may include, but is not limited to: order verification and problem resolution, processing orders/requests, responding to pharmacy consult requests, automatic stop orders, medication histories, patient counseling and proactive drug therapy reviews and monitoring. (EF)
QUALITY/SAFETY 20% 1. Coordinates departmental reporting related to specialty focus area. Collects, collates, monitors, reviews, and reports on statistical information, including inventory analysis, quality management and productivity data, generated by the pharmacy information system. (EF) 2. Works with other departments as an expert in specialty focus area to improve patient care by participating in hospital and departmental quality management activities. Identifies and helps to resolve operational and clinical service issues related to technology. Oversees quality assurance processes related to specialty focus area and applies proven quality assurance methodology (i.e., Six Sigma, Lean, etc.) as appropriate to improvement activities. (EF) 3. Reviews and updates policies and procedures assigned by the department director and/or manager. (EF)
FINANCE 20% 1. Participates in developing the departments annual budget as it relates to the specialty focus area. Assists the medical staff in selecting therapy regimens which cost-effectively meet individual patient needs. (EF) 2. Identifies cost savings and/or revenue opportunities for the hospital and shares their ideas with the pharmacy staff and management team. Manages inventory to minimize waste and expired drugs in the work area as well as uses ones resources effectively and efficiently. (EF) 3. Self-motivated to independently manage time effectively and prioritize tasks for self and for pharmacy technicians and other support staff. (EF)
GROWTH/INNOVATION 20% 1. Assists pharmacy administration in planning, developing, implementing, and monitoring new pharmacy programs and services for the assigned work area and department that address medication related errors and safety initiatives, including the monitoring of established services. (EF) 2. Contributes regularly to intra-departmental, interdepartmental activities, and professional publications. Gives presentations at local, state and national meetings. Presents in-services for pharmacy, medical, nursing, and nutrition staff members in area of specialty practice. Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development as an Administrative Specialist.(EF) 3. Leads technology assessment, selection, development, planning and implementation of automated systems. (EF)
This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
Bachelor of Science degree or Doctor of Pharmacy degree
Successful completion of an ASHP-accredited post-graduate year 1 (PGY1) and year 2 (PGY2) residency training program or equivalent experience
Additional masters degree in business or pharmacy administration (i.e. MBA, MS) preferred
Completion of residency programs as defined above; or a minimum of 6 years of hospital based experience in a pharmacist role
2 years of precepting pharmacist students and/or pharmacy residents
Prior experience in a lead role, or HM experience and performance that demonstrates leadership abilities
CERTIFICATES, LICENSES AND REGISTRATIONS REQUIRED
Texas Pharmacist License or eligible for Texas Pharmacist License- must obtain licensure within 90 days of employment
American Heart Association BLS within 90 days of employment
American Heart Association ACLS certification, preferred
American Heart Association PALS within 90 days of employment for pharmacists regularly assigned to respond to code blue events
Texas Preceptor Certification within 90 days of employment
Sterile Compounding and Aseptic Technique (SCAT) and horizontal and/or vertical use Certification within 90 days of employment (*If verifying and/or preparing any sterile product- See manager for details and tracking certification information)
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills and competency assessments
Exhibits strong interpersonal, teamwork and leadership skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients, visitors, physicians and co-workers; capable of assuming responsibility for coordinating the activities of a major pharmacy service area
Knowledge of comprehensive pharmacy services including unit-dose drug distribution, intravenous admixture preparation, nutrition support services, and target drug monitoring
Demonstrates professional and technical competence in the selection, evaluation, utilization, and distribution of drugs and drug information and apply these to all patient groups, neonate to geriatric
Working knowledge of medical information systems and their design, development, and integration into clinical practice
Capable of assuming responsibility for coordinating and supervising the activities of a major pharmacy service area
Research competence in an area related to the practice of pharmacy
Ability to work independently; capable of handling challenging / difficult diagnostic procedures and patient care situations; demonstrates sound judgment and executes above average clinical skills
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Employer will assist with relocation costs.
Additional Salary Information: Salary based on experience.
Internal Number: 50409
About Houston Methodist Hospital
Houston Methodist Clear Lake Hospital brings the expertise and compassionate care of Houston Methodist Hospital in The Texas Medical Center – a national Honor Roll hospital – to Bay Area communities. The hospital provides a broad spectrum of adult medical and surgical care, is an accredited chest pain center, and is also acute stroke-ready designated through DNV. Houston Methodist Clear Lake offers many inpatient and outpatient services including 3-D mammography and other state-of-the-art imaging, labor and delivery with a level II neonatal ICU, Cancer Center of Excellence, advanced laparoscopic surgery, comprehensive orthopedics and sports medicine, neurology, urology and otolaryngology. Also, Houston Methodist Clear Lake Hospital is honored to be the only hospital in the bay area to have a Grade A rating from Leapfrog Hospital Safety Grading.