The Communications Counselor Lead performs multiple essential functions including implementation of the international applicant communication plan under the supervision of the Associate Director, and works collaboratively with other units in Enrollment Management to collect, synthesize, and deliver a variety of interdependent communication messages via the communications counselors in support of recruiting, admitting, enrolling and retaining students to the university. Collaborates directly with the College of Professional & Global Education for recruitment and yield of international applicants. Performs tasks related to the functional and technical aspects of the communication plan related to Student Recruitment, Admissions, Evaluation and Enrollment Management functions. This position provides primary leadership and knowledge regarding communication methods, such as phones, email, mass messaging, social media, and other technology such as chat sessions and virtual advising. Collaborates with Enrollment Management units and University constituents to implement shared business processes and meet deadlines.
Working under limited supervision, the position is responsible for maintaining a high level of knowledge regarding communication systems that attract, recruit, and enroll academically qualified, culturally diverse, and socially conscious populations of undergraduate and graduate students. This position maintains expertise on processes associated with both domestic and international/non-resident admission and enrollment. This position maintains a high level of expertise in requirements, processes, and regulations to facilitate quality customer service and advising in supporting students' decisions to apply and attend SJSU. The Lead will develop and maintain accurate and transparent documentation of the communication process and workflow in order to maintain levels of productivity, quality of counseling for prospective students and information shared relative to the admission process for both domestic and international/non-resident graduate and undergraduate students.
SJSU is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability.
It is the policy of SJSU to provide reasonable accommodations for applicants with disabilities who self disclose.
Internal Number: 25148
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